I told service dept that I would need a shuttle to return to work.i told them this when I made the appt and again when I called this morning to confirm time of appointment. Both times they told me the shuttle runs 7-4. When I dropped off my car, they said that the shuttle person was on lunch and it would be 30 minutes ???? I got a text about service update. I said I was still waiting for shuttle (I had been waiting 15 minutes at that point). I got a response 2oinutes later stating HES COMING. All capitals indicate yelling and I did not appreciate the "tone" of the text. The shuttle driver came after I had waited 45 minutes. I got back to work over an hour after I left to just drop off my car! Not convenient at all The driver was very nice and competent
The service was done in the timely manner and I was satisfied.
Reliable and efficient service!
Really happy to have you in my corner. Your aloha is much appreciated.
Misty in the service department was super helpful and informative!!!
LOL! I just bought my Subaru today, the repair was for recall needed to be completed before delivery, not interested in trading it in, but thanks.
10/10/21 driving on Mohouli crossover on Ainako Ave then check engine, dynamic control and blinking cruise control lights appeared again like previously. Will call and make appointment again tomorrow morning. Lemuel Queja was fine just the problem was not solved, wondering if I'll be charged again. Stmt says recommend performing diagnosis, why not done in the first place?
Been very satisfied with all my services that I have had.
In Cliff and his crew, you have a top notch service staff. Under Cliff’s leadership, they are universally professional, competent, and personable. We have been doing business with Big Island Motors for 20+ years, and that is partly due to your service department.
Brenda & Jerry B
Lamuuel Queja and the courtesy driver were very helpful and willing to support the needs of the customer
So far my Santa fe is fine. I'm satisfied.
Not happy I had to wait over 2 1/2 hours just for an oil change and inspect my brakes and double check my cruise control
I was completely satisfied with my recent service. I am not mechanically inclined and need to have complete trust in my car's service center. you earned that trust by letting me know my battery checked out okay and by checking the air conditioning and replacing the part that I had a recall notice about months ago but forgot to mention it.
So I thank you and your team!
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social