Big Island Motors Hilo Auto Repair Service

Your new service manager Kala is great — knowledgeable, pleasant, smart, reasonable. Definitely an asset as an interface with the public – a keeper!

Excellent service, as usual, for the past 9 years????

I already submitted my response!!

Always an AWESOME experience working with everyone ??! I'm way beyond PLEASED with the service i always get! Mahalo Mahalo Mahalo

thanks for your help on my Subaru. i love my car.

Thank-you Big Island Motors???????? You all are (da bomb) Awesome and very pleased with professionalism, courtesy, 'akamai???????????? Mahalo 'Iwalani Kalei????

Serious issue with my car----driver seat belt buckle needed to be replaced. We were told the part would be there in a week. It took several weeks to come. No one called to follow up with us or return our calls. My husband had to go to the dealership to get any information regarding part status. When it finally came in, we were asked if we had an appointment to get the seat belt replaced??? We need to wait 2 more weeks to get the part changed! The day of the service it took hours to complete. They knew my husband was waiting there. They made no attempt to keep him informed or expedite the work. I drove my car for over a month without a functioning seat belt but your dealership didn't seem to care. The service was so bad, we wish we never bought my Hyundai!!! I love the car but not the service provided by the dealership service department

Big Island Motors has serviced my Mazda 6 over thirty times In the 10 years I have owned it (250,000 miles) and I score the service department a 10 on every visit.

It took me six weeks to get into you. Add an appointment at 11 in my car didn’t get in until 1245 that is not acceptable.

All good. Professional and all work was done as promised.

Professional and timely

Very kind and friendly n professional service by All the employees

Thank you

Great Customer Service! Sincerely appreciated squeezing me for ? diagnostic’s appointment same day as I reported the battery problem.

Your service was very simple understanding & fast. I would recommend anyone to send their car for service to y’all’s Thank you for your service

4xs in shop, problem still exists

Service has been mediocre at best in the past but today was terrible. I received a phone call my car was ready at 11:30, and that someone would call to arrange my ride back to the dealership. After an hour, no call. I then tried calling repeatedly with nobody answering the phone. It took me calling the administration line and having someone physically walk to service department to have someone call me back to pick me up.

Very disappointed in service and no auto provided for loaner since auto was drivable vERY disappointed in the lack of customer service and business ethics

No problems. Very friendly staff.

Fast service Everything was good