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Real Reviews From Verified Customers

Service Center Review Summary

5 star 524 reviews 57%
4 star 222 reviews 24%
3 star 23 reviews 3%
2 star 94 reviews 10%
1 star 54 reviews 6%
Review Us
Marianne E.
5 out of 5
1/4/2020
Staff was great!
Lois P.
5 out of 5
1/1/2020
The car seems to be fine!
Suzanne Z.
5 out of 5
12/31/2019
That you knew of THREE recall items to check, not the ONE I had notice for from Subaru. I felt cared for and safe after service. Thank you for your front desk staff and their positive “ way” and being honest how much time the work would take. Subaru, I am very impressed with your team at Big Zisland Motors! Suzanne Z
Susan B.
3 out of 5
12/31/2019
It took longer than I had been told Otherwise good service
Kenneth F.
5 out of 5
12/29/2019
Friendly and efficient Service staff
Timothy W.
5 out of 5
12/28/2019
Everyone was very nice and I had quick service
Pamela H.
2 out of 5
12/28/2019
The managers Clifford B. Argued with me regarding my tire repair and how it was “Not done wrong.” The service tech admitted to making the error. He was honest and trustworthy. The manager, on the other hand, was rude to me and tried to make me believe I was wrong and he was right. After the tech said in front of me and the manager that he made a mistake and only then, did the mgr. say it would be fixed. He NEVER did apologize to me. I bought TWO new cars from that dealership and I did not deserve to be treated badly. I understand people are human & make mistakes;however, when you are in customer service there is no excuse for treating loyal customers badly.
Nancy W.
5 out of 5
12/28/2019
Being friendly goes a long way,AND,my car was ready sooner than I expected,so that was also nice...
Robert C.
3 out of 5
12/27/2019
Feel like a cow for milking instead of a valued client.
Amy S.
5 out of 5
12/27/2019
Very nice people and took a lot less time than they anticipated!
Beverly S.
5 out of 5
12/27/2019
Thank you for giving me the best service I really appreciate you.
Paige B.
3 out of 5
12/25/2019
I didn't receive my $50 visa reward card for test driving a car, my mom hasn't received her $100 referral bonus
Tristan R.
5 out of 5
12/24/2019
Fast, reliable, quality assurance guaranteed. I wish I would've gotten a warranty plan through this dealership instead of pre-owned motors!
Diana C.
5 out of 5
12/24/2019
I was so pleased with the service I received from Big Island Motors and happy that I could get all my repairs done within my warranty as well as s my safety check and Cliff ad the staff was extremely professional, courteous and took good care of everything I needed! Mahalo for completing it in time for Christmas making it smooth, easy and no-hassle for me!! Best customer service I've received at a car dealership in a long time!!
Pamela S.
5 out of 5
12/24/2019
All work done in a timely manner. Very pleasant staff. You even checked a problem I forgot to mention - low air pressure warning light. Mahalo
Sheila L.
5 out of 5
12/21/2019
Recall work done promptly.
Stacy O.
5 out of 5
12/21/2019
The girls in the service department are so accommodating and awesome!

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