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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 57%
4 star 225 reviews 24%
3 star 23 reviews 2%
2 star 95 reviews 10%
1 star 56 reviews 6%
Review Us
Jay M.
4 out of 5
9/19/2020
Cars are still not simple machines and the entire staff was very profesonal and patient with me. Bottom line they fixed the car and we are both very happy. Thank you. PS. We bought this car new and it. Is our forth Subaru
Glenda S.
4 out of 5
9/18/2020
Shayna was so helpful, as always. Cherry too when it came time to pay. Mahalo!
Sophia S.
5 out of 5
9/18/2020
Great service. Every person at the front desk office doing excellent job!
Sophia S.
5 out of 5
9/18/2020
Great service. Every person at the front desk office doing excellent job!
Angela D.
5 out of 5
9/16/2020
Excellent service by ALL the Ladies.
Stephen C.
1 out of 5
9/16/2020
Had warranty work done and it still has same problem and new problems now
Diana M.
5 out of 5
9/16/2020
Efficient and friendly service
Jacqueline S.
2 out of 5
9/16/2020
The safety check folks were by the book. Separately we would have appreciated some help with a cracked tail light lens. We pretty much felt pushed aside. We could have spent our money at any dealership, but we heard good things about yours. Now we are having some regrets. Just thought you should know how we feel.
Edward A.
5 out of 5
9/16/2020
Quickly done and properly done. I love you guys.
William E.
5 out of 5
9/7/2020
Friendly staff
Samantha S.
5 out of 5
9/5/2020
Always excellent service and feel like a priority every time I come in with concerns:)
Joe G.
1 out of 5
9/4/2020
first I like to say it's very difficult to get anyone on the phone. there seems to be a practice of sending everything to voicemail. That's great! But returns voicemails. I left numerous, several over the course of a few days and received not one return phone call! Annoying! I received a recall notice. I scheduled servicing not only pertaining to the recall but also to do a point inspection since car shipped from mainland. The person whom I've spoken with on the phone did not add this additional inspection to my appointment. This added to an additional wait time for me. Annoying! The overall customer service is lousy! The customer should feel that their issues and their car are important. There is no customer service, it's nothing but a business transaction. That's unfortunate.
Meg Q.
5 out of 5
9/4/2020
The service was friendly, knowledgeable, and outstanding! Thank you!!
James N.
5 out of 5
9/4/2020
Great service and very competent, friendly people!
Lynley H.
4 out of 5
9/4/2020
Great service—competent.
Henry N.
5 out of 5
9/2/2020
Good service
Joretta Y.
5 out of 5
9/2/2020
Yes. The front office of the service dept. we’re always courteous and accommodating Your staff is professional
Gisela H.
4 out of 5
9/2/2020
I love my car, and it just has 16,000 miles Thank you for asking
Allison P.
5 out of 5
8/29/2020
Shayna and the team at big island motors are the best. Mahalo!
Charles A.
5 out of 5
8/29/2020
Yes all. Went well bery satisfied.

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