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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 57%
4 star 225 reviews 24%
3 star 23 reviews 2%
2 star 95 reviews 10%
1 star 56 reviews 6%
Review Us
Myron Y.
5 out of 5
1/8/2021
Great service.
Gary M.
5 out of 5
1/7/2021
Service and customer service is always with Aloha
Karen B.
1 out of 5
1/7/2021
We had a pre-arranged appointment for an oil change and dropped our vehicle at the arranged time. We were told it would take 1-2 hrs to complete and left to do other business. Upon returning to the service department 2 hrs later, we discovered that our vehicle had not yet even been taken in to start our service? The service writer explained that they had been very busy, and could not start our service? She explained that we would have to wait 1-2 hrs more for the service to be completed? I explained that this would not be acceptable to us and asked for our keys back, and that we would be taking our car to a different service provider. She then made arrangements to get our car in at that time, but we still had to wait another hour? My question is why do I need an appointment to have service done if that schedule is not adhere to? I. The future we may take our vehicle elsewhere for service!
Tiffany M.
2 out of 5
1/6/2021
I typically pay $65 for an oil change and was surprised when I got the call about how much I was charged for an oil change only. I find it very expensive as I paid $91 for the oil change. I would have liked to know what I was going to be paying but felt rushed when I brought the vehicle in. Moving forward I will be having oil changes elsewhere
Charles C.
4 out of 5
1/6/2021
Every friendly staff and great text updates during the time my Subaru was in for service. Price for oil change, tire rotation and vehicle inspection was very reasonable as compared to the local tire shop and I have the confidence that the right service was performed since they deal in Subaru’s.
Dale L.
4 out of 5
1/5/2021
Shay went above very & beyond in meeting my expectations. I will be returning to Big Island Motors because of her!
Marianne T.
5 out of 5
1/5/2021
Outstanding customer service. One of a kind.
Genevieve A.
5 out of 5
1/1/2021
Very pleasant experience with customer service representative
Fredrick G.
5 out of 5
12/31/2020
Every one was great, especially those at the desk.
David F.
5 out of 5
12/25/2020
Good job! Thanks
Teri /.
5 out of 5
12/25/2020
Shauna was wonderful. Thank you.
Barbara P.
5 out of 5
12/24/2020
Great customer service today. Quick turnaround and everyone efficient and helpful.
Ethel A.
5 out of 5
12/19/2020
None
Donald K.
4 out of 5
12/19/2020
Accommodated me as a walk-in and had all the parts necessary.
Sarina A.
4 out of 5
12/18/2020
Great Customer Service and Servicing of my car repair. Mahalo, Sarina A
Jean F.
5 out of 5
12/15/2020
Very prompt service is much appreciated
James W.
2 out of 5
12/12/2020
Aloha! Actually the service I received on Thursday, 12/10/20 was outstanding as always. However, one of the services I requested was the replacement of my three wiper blades (two front, one back). Because my car is parked in the sun, I do this once/year. I was shocked to learn that the cost of the three blades was $92.55!! One year ago, the three blade replacements cost was $39.21 (December 18, 2019). I understand costs go up, but this seems highly unusual... Do you have an explanation? Many thanks, Jim Waddington 2018 Crosstrek ****-****-xxxx
Kuuipo B.
5 out of 5
12/11/2020
Great service, thank you!
Edward H.
5 out of 5
12/5/2020
Service was timely and all my issues and questions were answered. Mahalo, Ed
Merlihse E.
5 out of 5
12/4/2020
Thank you for the fast service.

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