Redlands Jeep has the worst customer service that l have experienced in my life. They lie. They don't keep their word. They have pitiful communication skills. I will never visit Redlands Jeep again. I would prefer to go to another state instead of taking my car there.
Nicholas was great to have as an Advisor. He did a phenomenal job with everything that was needed to be done on my Jeep. I am looking forward to working with him in the future.
Nicholas listened to what I had to say. May last experience was awful, the service rep tried to advise me that I needed a service I already had. I asked to check the records and she was unable to do that. I refused theresuggested service as I knew I had had it before. I then was overcharged when I checked out. I’m suprised that I return there for anything. I spoke with Nicolas upon leaving and he seemed very sincere. He is the reason I returned. Please commend him for his excellent customer service.
Linds coyne
The young man that helped me is terrific. Every time and every experience has been helpful and timely.
Edward was pleasant and the work was quick. Thank you for the nice visit.
I have the highest respect for Thomas he has been my Service Man that I would go to his knowledge of my vehicles is outstanding I hope I don’t lose him for the last couple years he has been very knowledgeable and takes time to explain any questions I ask he took time with me and answered very very satisfied with Thomas I hope he doesn’t go anywhere
Drove down from Big Bear for a recall fix and an oil change. A couple of days later I was under the Jeep looking at the drag link and noticed the old oil filter was still on the Jeep. The oil had not been changed. Had to drive all the way back down from Big Bear (90 miles round trip) to have the oil changed. Needless to say I was not too happy.
Eddie was great. He knew it was urgent to get my car in and helped me without an appointment available. Thanks Eddie!!
Extremely happy with our purchase. David spent tons of time to make sure it was the right vehicle for us.
Erika and Anna were great!
I will call you about this tomorrow,as work was not done that I had requested and things I didn’t want where done.
Thomas was a great service advisor. Great communication, polite, courteous, knowledgeable.
Edward was fair and helpful. He kept me informed of progress, and service was completed on schedule.
I was really grateful that he was able to fit my car in, thank you.
First your inability to manage the after market customer service needs improving - beginning with communication. I was not made aware the length of time it will take to get parts from MI, I could have driven there and back with a two-day stay and still arrived home with parts in hand in less time that it took for you to receive my parts. I feel that my parts came much quicker when I blindsided your staff by my presence early one morning asking about my vehicle. Another customer apparently has been waiting for parts for over two months (clearly he has multiple vehicles at his disposal and far more patience - God bless him). Next your emails, texts and all other communication comes to Christina - I have NO idea who Christina is and have instructed your staff to change it in your system - still waiting. Our other church vehicles are Ford, mine is a Toyota - in all those vehicles have we had to wait the length of time we did as we did for our Chrysler, and some of these vehicles are older than this one. As your staff instructed, this is a Chrysler issue from MI - I said no it's the Redlands management issue because if I were in that office I would be making the owner aware of this issue as well as MI - AND would NOT stop until MI complied and actually did something; currently they don't have to because your customer is NOT important enough to speak on our behalf and demand better service therefore it trickles down to me - who will choose NOT to return to you as a repeat customer. Does your sales staff know that they won't receive repeat customers because the service department and management has dropped the ball? Seems to me, if they knew they are always going to have to reach for only new customers they will begin to insist the management and owner do better. I should as a customer feel that I have to tell you that you need to look for 'after market' parts to put into my vehicle - if that's the case I'll get the diagnosis from you and have someone else do the job. I took it to you because I believed you know the vehicle better than a Pep Boys or Firestone type shop. Perhaps your owner and management need to take a lesson from Nordstroms on customer service, you would not be the first company that looked to them as to why they have repeat customers.
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