Almost one month to fix a manual transmission (linkage or shift gates, I still don't know), nearly impossible to get anyone on the phone for updates when you can its just excuses or no clarity on why it's taking so long. Getting a loaner car is also nearly impossible. Because its a warranty fix, I feel like they push it off. Now that I have it back, the amp and subwoofer are not working. I am sure it'll be a nightmare getting answers on what happened or what exactly they disconnected, let alone getting them to fix their mistake. The only reason I can think of that they are still are a "functioning" service department is due to location. Very disappointed in service all around. The one saving grace is an employee who I will not name. She was always polite and understanding of my frustration with the lack of answers/communication. Disappointing to leave your car with a trusted location and get it back broken.
The problem wasn't fixed. I have to come back down there Friday however Nicholas was great.
Wasted 3 hours of my time waiting for an oil change because Erika king didn’t do her one job and get my truck check in to be serviced.
Nick has treated me EXTREMELY well and in a professional manner to where I shall contact him when I come back to get my regular maintenance and tune ups for my vehicle. He is thorough and straight to the point in which I like when I need things done. He gets a 10/10 for customer satisfaction! THANKS Nick!!!!
Few issues i would like to address. If you can please call me I would appreciate it. Ty
Extremely satisfied that my car was done by the end of the business and I was able to get my tags.
Very please with the service and that the service advisor and technician went the extra mile to complete my vehicle in one day due to my busy schedule!!!
Great services great staff great experience
A job they did on the little truck was fast and their real friendly people I would come back again thanks for the fast servic
Had a 10am appt for a recall issue. Waited for work to be done in customer lounge. The recall issue took all of 30 mins. Since the job was only a recall I was put at the end of the work list and work wasn’t completed for 3 hrs.
This type of service is why I don’t take any of my three Dodge/Chrysler vehicles to your dealership for routine maintenance or recommended service/ repairs.
Bob McGarry
I was told that my vehicle would be ready by Tuesday when I had to rent a vehicle on Friday when I had an appointment. Well I didn’t get my car back until Friday and had to pay for 3 extra days for my rental. Plus I had to pay $400 plus for my car. Not real happy with communication and customer satisfaction
Had two recall items completed on my 2012 Jeep Patriot which was completed in a timely manner. However, my Jeep is now hesitating on excelleration. It has never done this but it is doing it now. If I could have someone call me to see what can be done I would really appreciate it.
Jeffrey M
Nick always keeps me informed on the progress of the repairs.
He had 2 hours to get my paperwork done for service contract and never even started. When I asked if rotation of tires was included he said no when I checked in. Then when he was getting contract done said yes it was included so I asked if it got done he said yes but it was not on the report that I received. I checked in before 2:30 which was my time to check in there was another customer he was working with not sure but their appointment was for 4:00 and I think their car went first. Not sure but two hours for a scheduled oil change seems a bit much.
hope i continue receiving good service
We spent years going to Moss Bros Dodge in Riverside, the only thing that kept us going to the dealer was the warranty. After years of poor service, we decided in November 2019, to try Redlands Dodge. And we are beyond disappointed, and won't be back.
We initially dropped our Dodge Grand Caravan off on December 13th with problems of starting the car. There was a problem with getting a part, but after having our car for 3 weeks, we picked up our car on the afternoon of January 2nd.
The morning of January 3rd, we had the EXACT same problem as we did on December 13th. It was as though the car had never been fixed in the 3 weeks it had been at Dodge. We took the car back to Dodge.
Seeing how we'd been without our car for 3 weeks, we asked for a rental car, we were told by Thomas they did not do rentals.
Car diagnosed as needing a new Tipom. Problems with getting the part as we were told it was recalled and no where to be found on the West Coast. Told the part had been found on the East Coast, but Redlands Dodge would need to mail a check to pay for the part. Told Part would arrive on 1/21/20.
After numerous of unreturned messages by Thomas, I asked to speak to a manager. Was told managers were out for two days. But was told Marena would call me back upon returning from lunch. She never called. But Thomas called. I expressed my frustrations of not only it taking so long in getting my car fixed, but the frustrations of not having my calls returned.I was told I wasn't his only customer, that he had 57 other customers and he didnt have time to return every phone call.
We had to rent a car at our own expense as we were going out of town for the weekend and still had no word on or progress on our car. My calls were not being returned by Thomas, or by Brandon who I also left messages for.
Eventually told part would arrive on 1/27/20. Over 2 weeks after the initial finding of the part.
Received call late evening on 1/28/20 that the car was ready.
Picked up the car on 1/29/20. Didn't event get the car a mile from the dealer and the air bag light is on. Turn right back around and take car to Dealer.
This time we are given a Dealer Loaner car.
On 1/30/20, we receive a call that the car was ready for pick up. A pin had been damaged when the Tipom was installed. Returned the loaner car and picked up our car.
On 1/31/20, upon returning from taking our daughter to school, the car isn't shifting and the check engine light comes on. A call is made to Thomas saying we need Dodge to provide a Tow Truck and a rental car. Our car is towed to Redlands Dodge and this time we are given a rental car through Enterprise Rental car (Despite being told previously the dealer didn't "do" rental cars).
February 6, after a week of hearing nothing or any updates on our car, I left a message for Thomas asking for an update. Never received a phone call back.
February 17, After leaving two messages on Thomas' voice mail asking for an update on our car, Thomas called late that evening stating the problem is some sort of Transmission problem. Explains to me that a new manager was acquired in the last two weeks and that Manager (Fred) and he was having an issue with fixing our car as it was not a problem that they believe they caused, and that there was no authorization for the Rental car we had through Enterprise. Thomas was working on our behalf to get Fred to understand we had no transmission problems before dropping our car off on December 13th. And it was something that happened as a result of the work having been done on our car.
February 20, Thomas calls and needs my permission for Tearing down the car to determine exactly what is wrong with our transmission. Permission given. He also states I need to return the Enterprise Rental car as it was costing them money (we'd had the car almost 3 weeks, but at this point, Dodge had had our car over 9 weeks with the exception of the accumulated 40 hours we had).
February 24, I return the rental car to Enterprise and am given a "Loaner" car by the dealer. At this point, our car had not been torn down or even looked at. I was told by Thomas that the Transmission Department is hard to get cars into. Was told he would work on getting things moving that day.
February 27, left two voice mails for Thomas. He calls neither myself or my husband back, but calls the house phone. A phone number we'd asked several times not to be called at. His message was that he had no update or progress on our car.
March 2, I call, and ask to speak to Fred. Anna says she'll give him the message to return my call. He NEVER called.
Later in the afternoon, I call again and ask to speak to a service manager. I am given the voice mail of Jae Encinas. Asked for my call to be returned, or my number to please be given to a manager.
Later that evening, Jae returns my call. Says the parts they were waiting on had arrived, we never knew they were were waiting for parts, let alone what the problem ended up being. He said they would work on our car the next day (Tuesday, March 3) and hoped to get our car back to us on Wednesday, March 4.
March 4, Jae calls mid afternoon to tell us our car is finished and ready for pick up. I return the loaner car, and pick up our van.
After a total of almost 12 weeks, minus about 40 hours, we finally have our car back. We've had it back now a little over 24 hours and so far so good. But we are skeptical at this point.
Our car at some point should have become a priority to Redlands Dodge.
All other appointments should have been put behind our car getting into the Transmission Department to get fixed.
More should have been done to get our car fixed in a more timely manner.
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