Sam Scism Ford Lincoln

I stay and wait on most repairs ..very prompt Very thorough....and quick. Give ya a hometown family feal.

Great dealership. Been a customer since 2006! Always good customer service.

She didn’t know about some additional maintenance that she could’ve had done that like to keep on top of. If asked, she would have most likely called me and I would have recommended that she have some additional maintenance that was due

Just wish it could of been a little quicker to of been taken care of. Seemed like a sac mall problem to recognize took over 3 hrs. with the hour for lunch. I talked to service department at 11:16 the first time and it was later than 2:15 when I found out the part had to be ordered. All in all thankful they worked me in.

Very good service. Michelle does wonderful job. I'm very pleased with my car and plan on keeping it for a long time. Thank you, Janet L

My car went in for a transmission repair on June 4 and it wasn’t completely fixed until June 29! The transmission only had 37,000 miles on it and was under factory warranty. I called regularly to get updates and continued to get excuses and the impression that because I wasn’t “customer pay” that our vehicle didn’t take as much priority as customer pay customers. One call I was told “As long as the technician doesn’t get interrupted by anyone else he should be done on Friday “. That told me our car wasn’t as important. That call was on June 22nd after I got off work (18 days after already being in the repair shop). I was also told that my replacement transmission would have a 3 year warranty over the phone when I spoke with Michelle, but when I picked up the vehicle and tried to verify what I was told, I was told the transmission would only be covered for 23000 more miles since it was fixed while under factory warranty. Ford should honor what they tell customers...our transmission should be covered for 3 years! I was also never provided any spongy for the inconvenience having the vehicle in your possession for 25 days caused by having to make other transportation arrangements. All of these things combined provided the worst customer service I’ve ever experienced!

Thanks

Customer service is great and everyone is so helpful. I will buy another Ford from Sam Scism.

Thanks for getting me back on the road so quick!

Had window visors put on my expedition, but the front windows are getting stuck when windows roll up.

No comments really. Have not had an issue with anyone in the building. Everyone including Kathy seems very friendly and nice.

I’m a regular customer. I always receive great service!

Work was done in a reasonable trine and price was affordable as well

Very pleased with the service they provided. Will definitely be back for service again.

Kathy was very helpful and friendly in assisting me with the service of my truck thanks

Was very please with our service today

Awesome personal service

I am never able to complete those surveys. I do not subscribe to any of the social media platforms.

Thankyou!!

Always excellent service!!!