Sam Scism Ford Lincoln

Very happy as always

Very helpful about the cooler on my truck

Excellent Service

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Very pleased

Your whole team is fantastic

Melissa & Liz are very friendly and professional.

I’ve not been receiving my points for services rendered on either of my trucks. I’ve spoken to service departments, was told that I would need to look into it. Really!?

Had a wonderful experience as always.

I always receive great service from Sam Scism. Pleasant staff who are timely and thorough!

Thanks for getting it in and out so fast we appreciate it

I dropped my truck off to have the sunroof repaired on a Monday, and were it not for me calling them to get a status for the repair, I wouldn't have known anything for a week. I first called them at the end of day on Tuesday and was assured that the truck should be ready the following day, but I would get a call either way. I Also asked about a loaner car, but they were all out at the time, but we're expecting two back that day and they would call to set me up. No call. After not receiving a call, I called them again on Thursday. Truck was not ready but should be ready Friday, but I would get a call either way. No call. I call them Friday and the truck should be done by the end of the day, but I would get a call and If I didn't hear from them and it got finished late that day, I could call and talk to sales and pick it up Saturday if it was done. Called sales on Saturday to ask about it and when I told her the what the service department said about sales helping me over the weekend, I was told that that wasn’t possible and I would have to wait until Monday to even get a status on the repair. This is the second appointment I have had at this location and the first one may as well have occurred in some parallel universe because I didn't have near the difficulty the first time around. Everyone was always polite, but the communication is sorely lacking which lead to frustration when trying to arrange a loaner vehicle so I could get to work.

Great to get vehicle in a and to listen when the problem was explained !!

Very customer service oriented Very friendly knowledge of the service I was asking about

Last time I had my vehicle there was not impressed with the reps. This time was different. This rep was very personable and willing to help. She made this visit better and I was comfortable knowing my vehicle was being taken care of. Keep up the good work!

Coffee pot was out of order, just sayin

Quick and courteous

Excellent service

Was Katherin the person who checked me and out or the mechanic?

Great customer care and would follow through getting information from technician