Service Center

Real Reviews From Verified Customers

Lois W.
5 out of 5
5/1/2021
Excellent service
MELANIE D.
1 out of 5
4/28/2021
I realize the staff is very busy but the follow up is horrible. I understand being under staffed as well, abs that is something management needs to address. I was given three different dates for my vehicle to be completed and each time I or my husband had to call for the status, I was not voluntarily contacted. My vehicle was there for 10 days; 6 business days. I could not get a loaner vehicle and a diagnosis was not made allowing me to get a rental vehicle. It was a huge hassle abs added expense. The customer service I used to rely on no longer seems to exist. It’s very disappointing and as a faithful Hyundai owner, I’m now considering other makes of vehicles.
Terri G.
2 out of 5
4/28/2021
Reliable Hyundai will not get my business ever again. The service department is the worst I have ever encountered. The communication and customer service is scraping the bottom of the barrel.
Cadashia E.
5 out of 5
4/24/2021
Joey was amazing he kept me informed about my vehicle. Was very friendly and made this whole experience very pleasant. I am very appreciative of his great customer service.
Dianna G.
5 out of 5
4/23/2021
I had great service and I was kept informed.
Charmaine H.
5 out of 5
4/23/2021
I love that you all consider my time to get me in before my schedule time and got me out at a reasonable time thank you very much
Victoria G.
5 out of 5
4/23/2021
Joe bob was so nice and helpful!!!! Even pulled my car up for me when he knew I was on the way! So there was no wait time!
Vickey R.
5 out of 5
4/22/2021
Everything is great except my name is spelled Vicky :) ????
Jerry Donna.
5 out of 5
4/17/2021
Very good crew and always pleasant and courteous.
Ashton J.
4 out of 5
4/17/2021
Joey was very kind and helpful. He took time to answer all my questions, offered to get me a Lyft or a ride if needed, and he even wiped the little spot of soap left by the washing. I appreciated him very much.
Rick .
5 out of 5
4/16/2021
Joseph was very helpful in our situation & kept us updated on the repairs on our vehicle!
Tara S.
5 out of 5
4/15/2021
Thank you for going the extra mile to getting my car back to me.. as always great customer service
James W.
5 out of 5
4/14/2021
Joe was very professional and very friendly. Thanks Joe
Clarissa W.
1 out of 5
4/11/2021
My car is now shaking, and there is stuff puffing up when I check my oil.... It just isn't making noise now.
ANDREW S.
4 out of 5
4/10/2021
Joseph was stretched to the limit as the only service rep on site yesterday. Yet he made us feel so welcome and taken care of. Super job under tough circumstances!!
Robert D.
4 out of 5
4/10/2021
Thank you and your service tech for taking care me
Robin R.
5 out of 5
4/10/2021
Always very quick and helpful. Fully explain anything about your service and vehicle.
Beth P.
5 out of 5
4/10/2021
Everyone was so pleasant and helpful. I do appreciate all as well as the nice clean areas.
Pat H.
2 out of 5
4/9/2021
Well, 2 questions. 1. Was there something done that cleared my 2 trip meters? I religiously track my mpg and with 0 miles I cannot do that. Plus trip meter B was pretty much from the day I brought her home. No one wrote those figures down did they? And 2 - ever considered that a customer might have a appointment to miss if they were not expecting to be in your waiting 4.5 hours? I am glad the recall work is done. And I am not angry. But had I planned to be somewhere at 2:15 and my car was undrivable because of unplanned service I would have been upset. I'm not but it is something you might consider. Thank you.
Linda D.
4 out of 5
4/9/2021
I was very satisfied. They even worked in an unscheduled oil change and 6 months inspection which I thought I would need to schedule for another time. Very pleased.

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