Once again this dealership never fails to deliver terrible customer service.
Service department is very disorganized. Customers are left wondering where to check in and what to do. No one is manning reception or greeting customers.
I had an 8:30 AM appointment yet was kept waiting 10 minutes. I had to hail a service staffer who passed by. I observed other customers also waiting to check-in before me.
Although I used the app to monitor my car's progress while I was waiting, there are many glitches and no synchronization between the techs and advisors.
I received a text message from my advisor Phil Sokolov saying my car was ready at 10:20 AM. Yet when I went to the cashier and also to see Mr. Sokolov there was a 25 minute additional wait until my accounting and paperwork were made ready. Mr Sokolov took me to his cubicle. I sat and waited again. He had a lot of trouble finding my ticket on his computer even though I had gotten a text message from him saying that my car was ready for check out.
All this time I could see my car service was completed as it was ready and waiting in the drive way.
The gentleman that was helping train Mr. Sokolov on his computer at his desk completely ignored me while I sat there without even a greeting, any explanation, or inquiry as to why I was kept waiting.
Finally after I waited 25 minutes in Mr Sokolov's cubicle he motioned me back to the Cashier window. When checking out Mr. Sokolov had nothing but an excuse saying they are learning new software. No apologies.
You're lucky I rated this service experience as a three.
Phil was great and truly understands customer service.
The dealership is in desperate need of repair. It was very run down, smelled bad, there’s a dumpster in front of the service entrance that blocks a driver from safely seeing oncoming traffic, and the toilets didn’t even flush. The service department is clearly understaffed and stressed. Everyone seems stressed out and overworked. I had one gentleman who observed my long wait and did everything he could to help out. He didn’t appear to be part of the service department, but did what he could to help out. My actual service person didn’t have a single moment to speak with me, except to apologize for the wait. I will check out the other Hyundai dealership in DFW next time in hopes it’s even slightly better than this dealership.
Phil as always has been very professional & courteous. With the overwhelming shortage of staff, Phil makes sure everyone is acknowledged and taken care. Phil goes above & beyond. Only concern that I would like to bring to Van Hyundai is that I really was disappointed that the service manager didn’t acknowledge EVERYONE.
It doesn’t have as much to do with van as it does Hyundai corporate and the decisions they’ve made about replacing these motors that they know are bad and the fact that I have to pay to prove that it’s bad!!
I never received a call or email informing me that my car was ready. The place appears to be unorganized. I plan on finding another service station asap.
I really appreciate Phil being able to get my car serviced today without an appointment. I would normally do so but dealing with a flat tire on a rainy day was just horrible and he helped me out a lot. Thanks to everyone that made it happen!!
he is awesome.
always informative :)
My appointment was at 10:00 I didn’t leave tell a little after 12:00 also was told my oil change would run 59.00 Dollars I got charge about 76.00 Dollars also was told that my oil change was to be done every 10000. Miles But on your oil change sticker shows I need to do it every 5000. Miles not happy at all
Phil was great. Got everything done with a smile. Very valuable asset.
Great experience! Job well done
Phil is very professional and can answer your questions. He takes his time with you and does things right. He's an asset to your company.
Everything was handled perfectly. Thank you.
Phil and everyone else did a great job. And the coffee was good as usual.
Communication was weak. I was sorry to hear you were ill. Your communication is always excellent.
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