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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1390 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Candice U.
1 out of 5
8/5/2020
No one was wearing a mask at Toyota. You wear a mask to protect others and I did not see that at Toyota. It was very disappointing.
Janet O.
4 out of 5
8/5/2020
I am a little hesitant to return since employees were not wearing masks.
Penny F.
5 out of 5
8/4/2020
Very pleased ! Thanks
Kathryn A.
5 out of 5
8/4/2020
Very friendly staff.
Charles H.
5 out of 5
8/4/2020
Everything was great!
Susan R.
5 out of 5
8/4/2020
John was very friendly and was able to get my vehicle fixed quickly even though I didn't have an appointment.
Brenda D.
4 out of 5
8/4/2020
Always professional and friendly. Total satisfaction on my new rain/ wind guards! Thank you Danville Toyota
Melissa B.
5 out of 5
8/2/2020
Yes it was a great experience as always! Highly satisfied!!
Hanna L.
5 out of 5
8/1/2020
Great communication with Logan. He answered all my questions
F. Dennis.
5 out of 5
8/1/2020
Great job!
Larry S.
4 out of 5
8/1/2020
I was satisfied with the service of our vehicle. However, I did have concerns about Toyota of Danville following safety precautions with the pandemic. I observed one employee wearing a mask and she was not in the service department. I was very surprised by this, especially due to the rising numbers in Vermilion county. It may be something you could consider, especially with you wanting customer satisfaction. By the way, there were three of us waiting for our cars. We ALL had masks on. Thank you
Suzanne P.
5 out of 5
8/1/2020
Very good experience. He was so polite & explained situation very clearly. Had a nice smile!
Greg G.
5 out of 5
7/31/2020
Jose is a top-notch service advisor. I couldn't have hoped for any better service.
Richard R.
2 out of 5
7/30/2020
One of the items I took the truck in to the dealership for was a noisy vacuum pump. I described to service person that the pump was getting noisy and per T-SB-0316-17 it should be replaced. He wrote it up that I had a code and it needed to be diagnosed. Long story short the vacuum pump still makes noise, the technician found no code (because there wasn’t one), and I got billed $100.00. I think this will be my last visit to a dealership and my last Toyota. I also never got a notice this SB was due.
Daniel C.
5 out of 5
7/29/2020
Great service as always.
Natalya B.
4 out of 5
7/28/2020
John took time to research and find a solution to my problem. He called me to explain his findings and got me taken care right away and at No extra cost to me. I appreciate this type of customer service!
Jamie P.
4 out of 5
7/28/2020
I was traveling for work when the low tire light came on. You guys got me in and fixed my issue without any headache! THANK YOU!!
Thomas G.
5 out of 5
7/26/2020
Logan did a great job Thank you
Thomas G.
5 out of 5
7/26/2020
Logan did a great job Thank you
Mary H.
3 out of 5
7/25/2020
Sent car to Florida with daughter & grandson. They never had any trouble with it.

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