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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1388 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Rebba C.
2 out of 5
12/13/2023
They didn’t change the oil. This should’ve been done. I also asked for them to wash the car and they didn’t do that either.
Crystal P.
5 out of 5
12/10/2023
Everyone is always very kind and respectful when I bring my vehicle in for services
Kirsten R.
4 out of 5
12/9/2023
Logan was very accommodating , understanding, and kind. He kept us informed throughout the week and always called prior to doing anything to ensure we were ok with it. We very much appreciated his service, he went above and beyond to be great. Thank you so much!
Sally T.
5 out of 5
12/7/2023
Thank you so much for helping me with my vehicle. I really appreciate your kindness and understanding.
Evelyn W.
5 out of 5
12/6/2023
As always good service and great communication. I appreciate the care I receive with my car and with me treating me as your family member! GOOD JOB!
Thomas W.
5 out of 5
12/5/2023
Great people in the service department! Very helpful and take the time to explain the problems. HONEST SERVICE!!
Roger M.
5 out of 5
12/2/2023
Great service. Very friendly and fixed car quickly. Thank you all the staff are great.
Jeffrey S.
5 out of 5
11/26/2023
All ways have a great experience with the service department. They are always very polite, keep you informed of what is going on with your vehicle and always tell you the cost before they do any work Very satisfied with the service department.
Tammy W.
5 out of 5
11/24/2023
Everyone was very attentive and helpful
Steven N.
5 out of 5
11/18/2023
Raine was great and kept me updated with the status of my vehicle!
James S.
4 out of 5
11/17/2023
Every thing is good Danville Toyota is great I will never give the crooks at Napleton Toyota in Urbana any of my business nor would I recommend Napleton to anybody they are ripping off their customers by up chargeing over msrp on parts and service they need to have their franchise pulled by Toyota they have ruined the reputation of the best car company in the world
John L.
4 out of 5
11/17/2023
Logan and the whole Toyota team were very knowledgeable, friendly helpful and patient with a sometimes confused old man. LOL. They always deliver the best service. It is a joy to work with them. Toyota carries the best products and services. I will be back many times in the future. Thanks for a job well done.
Randall R.
5 out of 5
11/17/2023
Service was excellent! Thank you!
Patrick E.
5 out of 5
11/17/2023
Great service
John R.
1 out of 5
11/17/2023
Wrong part 3 trips later issue finally resolved you tell me how disatisfied you would be an this is no reflection on Logan he had nothing to do with it
Michael P.
5 out of 5
11/16/2023
Thank you!
John E.
3 out of 5
11/12/2023
I was satisfied with the ECM update. I only hope that by replacing the O2 sensor we lose the check engine light and the cruise control goes back to working. And also that the traction control light goes out
Jayne G.
5 out of 5
11/12/2023
Great service! Done quickly!
Margaret H.
5 out of 5
11/10/2023
Te Tech was very pleasant, timely and efficient.
Andy W.
5 out of 5
11/10/2023
Great service and very friendly staff

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