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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1388 reviews 66%
4 star 418 reviews 20%
3 star 54 reviews 3%
2 star 118 reviews 6%
1 star 128 reviews 6%
Review Us
Susan W.
2 out of 5
1/3/2024
Problem wasn’t solved. Cliff has told us to return when problem happens again. He was very nice
Thomas G.
5 out of 5
12/31/2023
Great job done by service advisor Clifford Houtchins.
Jimmie E.
5 out of 5
12/30/2023
Sales and Service Departments are always great and willing to work with you. Always is a great place to do business.
Paula A.
4 out of 5
12/29/2023
Was really hoping they could of got my jeep out of ECO mode. Was hoping I wouldn't have to take it else where but that didn't happen. But my service was hood on oil change and new battery.
John A.
5 out of 5
12/29/2023
Good man
Felicia A.
5 out of 5
12/27/2023
Clifford was very friendly and helpful. He explained all of the details of my visit. It was very informative and greatly appreciated.
Amanda C.
1 out of 5
12/24/2023
The guy who helped me was great he wasn’t the issue, my appointment was at 2pm and I got there about 30 minutes early due to me being in the area and sat there until just after 3pm waiting on a oil change, I was charged to put on some new wiper blades I had bought somewhere else I didn’t know I was going to be having to pay an extra $10 dollars for that I should not have been waiting that long to say I was annoyed is an understatement
Jean S.
2 out of 5
12/23/2023
I’ve been charged $175 for diagnostics that I will not pay. Toyota replaced my engine in August for $6600 with a 12 month warranty. The part that needs replaced is part of the engine and you should be responsible for fixing it. I’m very disappointed with your dealership and I’ve spent over $100k with you in the last 20 years. I’m not only disappointed in Toyota, but in my past glowing recommendations to friend and colleagues about your dealership.
Jennifer W.
5 out of 5
12/20/2023
As always Excellent Customer Service and appreciate the kindness while there .
Charles H.
5 out of 5
12/20/2023
Excellent
Millie A.
5 out of 5
12/19/2023
Personnel were very friendly and courteous.
James R.
5 out of 5
12/19/2023
Coffee was good,everyone super friendly and like the new text your cars ready and pay if you choose Thanks Jim Ray
Pamela T.
2 out of 5
12/19/2023
Already sent my comment by text today
Patricia P.
5 out of 5
12/17/2023
Toyota Service did a great job on my car. Very helpful.
William C.
1 out of 5
12/16/2023
I’m happy for the service of getting the 4th volume button on my truck. BUT: this volume button broke 3 times on my 2023 Toyota Tundra Hybrid. The dealer said apparently was nothing shown no one has had this problem .They said it must be an outside source! aliens? They said the warranty will not cover it anymore. Dealer said they will replace this one at no charge. But this is the last time they will replace it for free. I looked up Toyota Forum, there were other truck owners that had the same problems 3 or 4 times doing the same thing. SO IT IS A PROBLEM IN MY OPINION!
R D.
3 out of 5
12/15/2023
They couldn’t find my appointment when I got there, which I thought it was off when I called and booked it a week before. They never texting me confirming or anything, but they did all they could and still got me in and out in about an hour! Thanks again.
Mary G.
4 out of 5
12/15/2023
They checked and rotated tires and completed and safety check. When they were done they ran the car through the car wash
Donald B.
5 out of 5
12/13/2023
Was done right
Carolyn A.
4 out of 5
12/13/2023
Great Service and very polite and professional people working in the service department. Even Mario the salesman that sold me my 2022. Toyota told me it was being taken care of. I didn’t even have a appointment and was taken care of immediately and couldn’t have been more appreciative. Would definitely recommend Toyota of Danville to anyone!
Kathy B.
4 out of 5
12/13/2023
It took a bit of time to get my service done due to a problem accident of your staff. Cracked filter casing. It was fixed at no cost. Appreciate the honesty. Raine was kind explaining this to me.

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