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Real Reviews From Verified Customers

Service Center Review Summary

5 star 841 reviews 66%
4 star 246 reviews 19%
3 star 32 reviews 3%
2 star 78 reviews 6%
1 star 69 reviews 5%
Review Us
Jo D.
4 out of 5
2/29/2024
I really liked the ease of the appointment scheduling and payment system you are now using. Thank you!
Katie L.
4 out of 5
2/28/2024
Mr. Taylor has picked up my vehicle a couple times now and is always kind, courteous, and professional. He is efficient and always gets my car back to me in a timely manor and in great condition. I’ve enjoyed working with him and am very impressed by his hard work and personable demeanor.
Janice H.
3 out of 5
2/28/2024
I've been twice looking at s u vs I have a salesman taking care of me
Jennifer W.
5 out of 5
2/28/2024
Appreciate all your help, thank you-
Kelly C.
5 out of 5
2/27/2024
Great job! Friendly staff.
Scott Z.
4 out of 5
2/27/2024
I think it would be better if you would send recommended maintenance for my vehicle ahead. It hit me at the service desk with it.
William M.
5 out of 5
2/27/2024
He was very nice and polite
Kiley W.
2 out of 5
2/23/2024
I was charged a $150 diagnostic fee to have my airbag light looked at the problem was never fixed nor did the service worker find out why the airbag light was on. I paid $150 for no reason because the problem was not “diagnosed”. My family has been loyal to this company for years and I feel like I was treated poorly today. However, my gas tank door did get replaced and Logan was amazing. He did nothing wrong, the fee was out of his control.
John B.
2 out of 5
2/22/2024
The Toyota Corolla that I bought from you guys started making a ton of noise from the exhaust. It would not move, and when my tow arrived it would not even start. After looking at the vehicle they charged me $175 to tell me there was nothing wrong, in addition to the $100 for the tow. They proceeded to ask if I wanted to pay them another $600 to do the spark plugs and fuel injectors, which you should have done before selling it to me. After purchasing the vehicle, I learned the key fob didn't work and the first time I brought it in you suggested I buy another key from you for $300. I just bought 2 vehicles from you including the Corolla and a brand new RAV4 but I'm pretty sure you lost my business forever.
Samuel R.
5 out of 5
2/22/2024
Thank you
Michael T.
5 out of 5
2/22/2024
Great service
Megan G.
5 out of 5
2/22/2024
Great service! I really appreciate that they went above and beyond to pick my car up while I was at work AND washed it while it was in their care!
Thomas G.
5 out of 5
2/20/2024
Great service advisor took care of all my needs
Davina D.
4 out of 5
2/20/2024
I'd like an appraisal on my car. I may trade it in or sell it outright. I'm very happy with my car and the service I receive. I'd just like something bigger like a RAV.
Sherrie G.
5 out of 5
2/19/2024
Ok
Georgianna U.
4 out of 5
2/17/2024
I was told the guy would call me back when they were done, but they texted instead and I didn't see it for an hour.
Rose H.
5 out of 5
2/16/2024
Clifford was great. Job was completed quickly.
Patricia P.
5 out of 5
2/15/2024
The tire rotation was done exactly on time. Also my. Ar was washed and it looked great. That was very much appreciated. Great job on everything.
Kristen B.
1 out of 5
2/14/2024
Asked them to change oil, rotate tires, and give me replacement wiper blades. They called and recommended new tires and replace air filters. I told them to replace air/cabin filters but not the tires. The receipt says they inflated the tires, they did not and this is the 2nd time they’ve marked it done and it isn’t done. Last time was when they rotated and balanced them without ever inflating them but it was marked completed on that receipt. This time my tires had 29 & 30 pressures and I believe it’s supposed to be 36. I know it’s lower when it’s cold but my 1hr drive last night showed them still at 29 & 30. Also they didn’t replace the air filters as I asked them to do. It’s still on their recommended list. This was probably my last time at Toyota of Danville.
Lamica H.
5 out of 5
2/14/2024
Good customer service. He was friendly and personable

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