Look up my last three service records you’ll get the reason I’m not satisfied with your Incompetent mechanics! I’ll go a step further incompetent Service Director !
Told me would take half an hour took about 20 minutes and out of there thanks
Appreciated professional service accord to me and on time delivery of service.
Everyone was very nice and accommodating
The only thing was, they were backed up in the service department and had my car for 5 days before repairs. Fortunately I wasn't going anywhere due to Covid.
You said the truck was running a little rough oh, and I thought that's what you were supposed to prevent.
Always a pleasure working with the well trained individuals at the service department. Robert is very knowledgeable and takes care business as well as the special needs of my Shelby and Boss Mustangs.
Rob was fantastic let me know the status of the repairs and also accepting the extended warranty. He is very helpful and approaches a high standard of customer experience. Thanks to the team at Hansel Ford Santa Rosa.
Everything was great, except I missed having my truck washed. I should have asked.
Amazing service as usual. You guys are amazing and worth the six hour drive. Thank you
I appreciate how hard you have worked to provide excellent service in a very challenging time. I like you so much that I came back to you after someone totaled my 2016 Mazda 3. Congratulatons and thanks to your team for their commitment to your customers. We are aware of your efforts.
Want to say thank you for the great service and a great employee!
Jorge provided excellent customer service was very helpful and answered all my questions. Very attentive to my needs and I noticed he the customer before me was satisfied with his service.
Excellent service, very professional
Primo service as usual; I especially appreciate the ETA being accurate on when my vehicle’s service would be completed, as well as not trying to be upsold on service(s), but rather honestly being told what was needed, and what wasn’t at that time...keeps me coming up to Hansel from SF for service instead of going to a less trustworthy dealer closer by.
Always happy with service
He was very polite and professional. Wish everywhere I went had great customer service like he displayed. 10 out of 10
I can’t emphasize or overstate what a fabulous spokesperson and representative Rob is to your organization. Rob’s upbeat and positive attitude is not only appreciated but in fact uplifting. It’s obvious that he cares about every customer he deals with as well as the Hansel organization.
Toby Hussey and the delivery drivers are amazing.They are why I come back. And the mechanics. Please thank all
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