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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1990 reviews 69%
4 star 637 reviews 22%
3 star 63 reviews 2%
2 star 119 reviews 4%
1 star 87 reviews 3%
Review Us
Timber Cove.
4 out of 5
5/7/2021
All went well and was made easy
Jennifer E.
4 out of 5
5/7/2021
Rob is friendly and thorough. He makes the check in and check out process efficient and pleasant.
Gary B.
4 out of 5
5/6/2021
He addressed everything with professional attention. He Made sure to answer all my questions with appropriate and correct answers. I had been in retail for over 45 years and would make sure he is made comfortable with his job, at Hansel Ford
DEREK S.
4 out of 5
5/5/2021
We used our US Warranty Corp. Vehicle maintenance- when we brought in our CX-5 for service, Rob indicated he had not worked with this program before. After our vechicle was serviced and we were picking up he seemed better informed and was very courteous. Thabk you, Hansel! Appreciate the service over the years. We'll be back. :-)
ROBERT R.
5 out of 5
5/5/2021
Excellent service!
ALBERT Y.
2 out of 5
5/5/2021
I told the service associate that I wanted to have my battery changed and it was not done. Ford had my car for 4 days, had to get the car jumped this evening
EUGENE P.
5 out of 5
5/5/2021
Very friendly and good customer service
Susan H.
5 out of 5
5/5/2021
Thanks!!!
Adam S.
5 out of 5
5/5/2021
Woody is the best.
RONALD H.
4 out of 5
5/5/2021
Friendly and professional. A great combination.
Jose G.
4 out of 5
5/5/2021
We are very satisfied with the service and courtesy that we receive from Woody. We have come to trust his knowledge and ethic. A true asset to Hansel Ford.
Will C.
4 out of 5
5/4/2021
Woody is always on the spot professional and is a pleasure to work with!!
Charlene M.
4 out of 5
5/4/2021
Woody was very cordial and helpful in assisting me. My car finished ahead of schedule. Thankyou
MICHAEL A.
4 out of 5
5/4/2021
Jorge Parra was very nice, respectful and very understanding. He was very helpful to us as well. I’m pleased I got him as my service tech.
Steve P.
2 out of 5
5/4/2021
Ask me when service is completed ("awaiting parts"?)
CHRISTINA M.
5 out of 5
5/4/2021
I had very good customer service.
MARK B.
4 out of 5
5/4/2021
AJ gave outstanding service to me
Patricia M.
5 out of 5
5/2/2021
Very friendly and efficient.
Steve R.
4 out of 5
5/2/2021
Competent and friendly service...thanks once again
Leah C.
4 out of 5
5/1/2021
After almost 2 months of trying to be patient and not having my car fixed, my Auto Dealer finally called you for Help! Hurray!!! You guys were able to fix the problem and now I'm Happy!!! Thanx Handel!!! ????

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