David was so kind, helpful and thoughtful during my visit yesterday. Especially during these hard times, it felt so nice to experience customer service like that. Thank you!
Have worked with Woody for some years now, long before our purchase of the Lincoln. Have always appreciated and respected his work. Nevertheless, having said that, frankly, the survey question is really useless and rather unfair to your service reps. Just think about the survey question that is directed at Woody and the standard it requires him to achieve, or for that matter, any of your service reps. For example, prior to owning our Navigator, we owned a Ford Expedition, as well as a Fiesta. Ford obviously knows the debacle that occurred with the Fiesta and its transmission nightmare. As we had the Fiesta serviced over the years with its faulty transmission, we often dealt with Woody. Our frustration and anger that was associated with a **** Ford product could have easily been unfairly imputed to Woody, when in fact his service was always professional. Anyway, just a few thoughts. Thank you, M. LeBlanc
It is always a pleasure to come in and have Rob take care of my needs. He is a total professional and the best service writer with whom I have ever dealt
Rob was wonderful. Thanks so much
As always, Woody provided the highest quality of customer service
Less than a week after my service, my oil light came on and I am in Sacramento needing to drive 2 hours to get home. It was recommended that I go to have my oil checked and filled and keep the receipts for Hansel to refund me per AJ.
After doing service at this location for 2 years, I’ve never had a better experience with David. He went above and beyond to help me & I appreciate it! I will be making my appointments with him moving forward.
Thank you David for all you help & hard work!
-Priya
Service was great and quick. Several recall issues were taken care of in excellent time. Customer service was outstanding! Thank you!
Rob always goes above and beyond. He communicates very well and is always smiling, happy and friendly. I appreciate all that he does and will continue to come work with him in the future.
Thank you, Jorge! You were great once again!
Excellent service, as always!
Woody has always provided us with excellent customer service and is the reason we keep coming back to Hansel automotive!!!
Jorge is courteous, professional and responsive to any questions. I an very happy with the service. Thanks
Jorge took care of my CMax problem promptly. I am always completely satisfied with Hansel’s service department. Parts department also. Thanks!
George Jenner excellent job thank you for your help
Great service from registration to completion. Daniel did a great job.
Social