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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1990 reviews 69%
4 star 637 reviews 22%
3 star 63 reviews 2%
2 star 119 reviews 4%
1 star 87 reviews 3%
Review Us
MYRNA P.
5 out of 5
1/30/2021
I will definitely fill out the survey. We were very impressed with Woody and the service team at the Hansel Lincoln Dealership in Santa Rosa,CA.
Fred T.
5 out of 5
1/30/2021
Bob was great
ANGERER FAMILY.
3 out of 5
1/30/2021
At first you put the wrong tires on but put the right ones on
Michael H.
4 out of 5
1/30/2021
Service was outstanding. They even caught the blade replacement that I forgot to mention and called me about it. The Lyft ride provided by the dealership was my first. A great customer experience.
DALE W.
1 out of 5
1/30/2021
I have brought in my brand new truck twice in the past week and still it is not fixed. It’s a new truck and I shouldn’t be wasting my time waiting for the repair to be finished.
Kyle C.
4 out of 5
1/30/2021
Aj is the best service advisor ever, everytime I get my vehicle serviced with him it's the most painless experience ever, I can't recommend him enough!
Robert B.
5 out of 5
1/29/2021
Woody was especially helpful and knowledgeable. He answered all my questions. I am always pleased with the service Hansel provides.
Albert E.
5 out of 5
1/29/2021
Perfect customer service!!!!
Linda J.
5 out of 5
1/29/2021
Everyone is nice and pleasant.
Kathleen R.
5 out of 5
1/29/2021
David is very good at his job. Courteous, friendly, informative and Professional. He makes you feel comfortable about your service. Thank you David!!
Allen G.
4 out of 5
1/29/2021
Very good service put his name in for employee of the month
Erin-Larry M.
4 out of 5
1/29/2021
A.J. Was awesome
Erica G.
4 out of 5
1/29/2021
David was very nice, helpful, and accommodating. He kept me informed about what was going on with my car and made recommendations of things I will need to do and provided me with quotes. The best part, he was not pushy and I plan on coming back and would request him.
BEVERLY H.
5 out of 5
1/29/2021
AJ was helpful, knowledgeable, professional and Patient with my concerns and questions. Excellent customer service skills
CLAYTON N.
4 out of 5
1/29/2021
Helpful and cared about service .
George D.
5 out of 5
1/29/2021
He is knowledgeable helpful and very patient and very polite.
RICHARD D.
5 out of 5
1/28/2021
Thank you! Great service!!
Karma H.
5 out of 5
1/28/2021
He was great
Luis A.
4 out of 5
1/28/2021
David went above and beyond, to find the problem with my navigation system,which was never resolved by Ford when someone pays that kind of money for a car like mine , it should not be an issue at all I thank David for his support and honesty I will probably not by another Ford product thank you
Cristi I.
5 out of 5
1/28/2021
Excellent service from David. Thank you

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