Excellent service. On time, polite. Overall a good experience
Jorge went out of his way to make sure I got to my job and back to the dealership. He’s a great customer service representative!
Woody was helpful and explained what was going to be included in the service.
I also appreciate that he washed my car.
A good guy .
Thanks, Ellen G
It wasn’t your fault. I checked in and you couldn’t get me a Uber. I decided to come back another day when I will have my own ride & not need a Uber,
Ott
Excellent customer service.
Robert always makes the service experience go so smoothly.
Great service provided by Rob.
Could the Sync update be performed at home over the internet?
AJ was professional and courteous. However, I am disappointed with 2 things:
Issues with my vehicle were not completely resolved. Backup camera still only works intermittently. Also, voice command only works intermittently.
Service team should check the functioning of these items before releasing back to customer.
Additionally, my vehicle is usually washed while in for service and was not washed this time.
I am disappointed with Hansel Ford. Thank you.
Rob quickly and efficiently evaluated what my old Ranger would need for maintenance to continue operating at its best. He called it correctly again. I drove off today in a truck that handled much smoother than it did when I brought it to you folks. I am most appreciative to Rob and your team for their efforts...??????????
Mr. Gutierrez was very professional and nice. Thank you.
always excellent service from rob
Thank you for all the help.
Car wash would have been included in the service. I was not informed that there was not enough staff to do the car wash until he was signing me out and I asked. Ron DID offer, and drove it through the wash himself though which I appreciated
Prompt ness, professional. Knows how to handle my services with kindness
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