The car drives worse than before we brought it in to Acura
Alignment wise
She did a great job; friendly and very knowledgeable.
Dylan was terrific and the experience was great. Very pleased.
Incredibly helpful and accommodating!
Wonderful customer service. Always know I will be treated with respect.
beautiful service advisor
Rachel was so professional and helpful.
She was understanding and most of all she
Showed genuine concern.
Raquel did her job and for that she is great! Although, I’m still not happy about my car.
I have being coming to Acura service for many years and the help from Harish and Gen and your service team is great ! Thanks
Racquel Hassey provided perfect customer service. She was pleasant, informative, called me with service updates, etc.
Thank you Racquel for always giving outstanding customer service! It makes all this inconvenient oil consumption recall issues alot better????
Let me start off by saying “everyone “ that I have encountered at Hopkins Acura Fairfield has always been very kind, helpful and professional.
The following is why I’m not completely satisfied. When you use the term “a couple hours” to service your vehicle, to me it means 2-3 hours, not 4 1/2, 5 hours once the shuttle came.
Another thing that I did not appreciate or even understand is that I got text messages thanking me and asking me to rate the service and I hadn’t even been called that my car was ready. Then an hour after I picked up my car I gotbyet another text that my car was ready to go home. Definitely confusing and contradicting text messages.
She was very nice & efficient, was
Wonderful experience, thank you!
Very professional and nice
Tia took my RDX in early, and had it serviced. I had expected to leave it overnight. She was very nice and assured me it would be done today as the afternoon had not been as busy as expected. She is very professional, explained the charges and my discounts. The car was ready within 2 hours and I was very happy. Thank you Tia!
Rachel was great and my service was done sooner than expected. Great job team.
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