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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8363 reviews 70%
4 star 2641 reviews 22%
3 star 189 reviews 2%
2 star 402 reviews 3%
1 star 327 reviews 3%
Review Us
Eduardo S.
5 out of 5
6/30/2026
Great customer service from Bryan Lopez, good communication, he helped me a lot through the maintenance service and keep me updated. Also he provided me with excellent recommendations for my car.
Veronica S.
4 out of 5
6/30/2026
Hannah provides us with a great experience every time. I asked her about our brakes, she made sure to get them checked. I appreciate the great communication and pictures she sent with the multi point.
Heidi H.
5 out of 5
6/30/2026
Brenden was very polite, helpful & honest .
Charles T.
3 out of 5
6/30/2026
Great service. A little expensive for an oil change.
Fransisco R.
4 out of 5
6/30/2026
Very helpful and quick to respond also very kind
Rubi D.
2 out of 5
6/29/2026
I recently brought my car in for maintenance, and I want to recognize the woman who checked me in. She was very friendly, welcoming, and made the drop-off process easy. However, my experience during pickup was disappointing. She was no longer at her desk, so another representative assisted me. He simply handed me my paperwork, told me the total, and that was it. There was no explanation of the work that had been completed, no review of the inspection results, and no effort to ask if I had any questions about my vehicle. As a customer, I would have appreciated a brief walkthrough of the service that was performed and the opportunity to ask a few questions before leaving. Instead, I felt rushed and had to read through the paperwork on my own afterward to understand what had been done. Overall, the maintenance itself may have been completed well, but the customer service at pickup did not match the excellent service I received when I dropped off my vehicle. I hope Honda can improve the communication and customer care during the pickup process so every customer leaves feeling informed and valued.
Chuan W.
5 out of 5
6/29/2026
He is very thoughtful. He gave me very useful advice. Comparing Honda Vista with Honda Escondido ,I would like to Honda Vista service. Thank you very much. I will be back for the services later.
Ryan C.
4 out of 5
6/29/2026
I had the pleasure of being serviced by Bryan Lopez, a new face to the company. Right away, I got the impression that Bryan was a friendly down to earth guy. He always maintained professionalism while still being genuine. I take appreciation in people like Bryan and all representatives at Honda Vista who are hard working people and just do the best they can with utmost professionalism and courtesy. There’s no tricks, no deception. Just honesty, integrity, and proficiency in their field. Thanks Bryan and the team for taking care of me. We will see you again! Ryan C
Katie T.
5 out of 5
6/28/2026
Brandy was incredibly kind and welcoming, both of which are greatly appreciated! :)
Ahmet B.
4 out of 5
6/27/2026
Brandy Darr was very professional and very helpful. Any questions I had she was able to answer in depth and walk me through the service that I got, and some of the delays and some issues they caught in my vehicle while servicing it.
Thomas P.
5 out of 5
6/27/2026
Excellent follow through after the repair
Tomorres C.
5 out of 5
6/27/2026
Brandy is awesome! She communicates well and was very helpful.
Stephen D.
5 out of 5
6/27/2026
Thanks again Ernesto!
Karen K.
1 out of 5
6/27/2026
Brandon did not keep me informed as to the car status amd when he did it was incorrect. He said the car wouldn’t be ready until Wednesday as they had to order a part. The. Two hours later I was told that the car was ready…he was unavailable to let me k ow what’s happened. I picked the car up from Ernesto(who is wonderful). I questioned ed the bill so spoke to the service manager Phillip who worked with me to understand why the bill was so high…while o don’t agree with the process I was satisfied with both Ernesto and Phillip but not with Brandon.
Dorene C.
4 out of 5
6/27/2026
Appreciate the information given and the friendliness I received.
Ana M.
5 out of 5
6/27/2026
I was completely satisfied with my service experience. Bryan Lopez was very helpful and made the service experience great and easy. I was very happy with how quick my service was.
Corey S.
4 out of 5
6/26/2026
Great servile be back soon
Hung N.
5 out of 5
6/26/2026
Great services, definitely will come back.
Veronica R.
5 out of 5
6/26/2026
Bryan was great and the whole team was very helpful!
Joseph C.
5 out of 5
6/26/2026
Bryan did a great job of communicating my options and explaining how long it would take.

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