Sal was very knowledgeable about what work could be done on my car. Since I just came in for an oil change, I feel like I was pushed through the process too quickly. He quoted me a price of $1000 and told me I could use a $100 coupon. He had me sign quickly and before I knew I’d signed for over $1600 worth of work. And I was misinformed about all the completed work lasting for 7 years. Come to find out, Phillip informed us that some of the work only lasts for 3 years. Perhaps that was just part of Sal’s sales pitch but I’m on a fixed income and this expense hits me hard. Thank you very much to Ms. Wilkes for helping to improve the outcome.
Sal was helpful and courteous. Appreciate the service team here at Norm Reeves Honda Vista
He offers excellent customer service!! Very accessible and easy to communicate with! 5 stars all around!
PABLO WAS AWESOME, SUPER HELPFUL AND COMMUNICATIVE. HE BOOKED ME AN UBER TO A LOCAL RESTAURANT, HOURS LATER HE REACHED OUT JUST TO MAKE SURE I WAS OK! GREAT PERSONAL SERVICE! Thanks Pablo Barboza!
Thank you for the excellent service from Brenden and the service technician. The oil change and tire rotation took less than the 55 minutes.
Service was much better than I received yesterday at Escondido Honda. I left there early after waiting for 15 minutes to be checked in.
Great friendly service. Thanks Ernesto.
Ernesto Arellano, Was beyond helpful and Very Kind. Also, he was very informative, which i truly appreciated. Ernesto offered me a complementary ride back to work as I was getting service done there. I got an oil change and a transmission flush the same week and he helped me both times. I will definitely be asking for Ernesto the next time I go to Norm Reeves Honda Vista.
Appreciate the fast service. And thank you to Pablo for for getting my keys after hours and bringing my truck around to the front.
He was helpful and caring
Ramez and my assigned technician were very helpful. Answered all my questions and provided me with a complimentary engine detailing to show the difference of the area with the cars previous leaking valves. Will be returning to this location moving forward because of the great customer service and communication I received. Thank you.
Outstanding, timely, and accommodating service. Kudos to Ernesto!
Ernesto was professional, polite, explained things very well. Understood the issues and options he presented. He made the service experience an easy one to navigate.
Negatives:Main issue I came in for of loud metallic rattle is not resolved. Engine had evidence of mice and did not get cleaned like it was supposed to. Trim is not replaced.
Good things: Lyft ride home while car was worked on. Brakes repaired.
Ongoing-Parts ordered, but I doubt pine needles are cause of metal on metal sound.
I received a survey link, but the website was broken. Ernesto Arellano deserves a 5-star rating--please see that he gets it.
When I scheduled the appointment, I requested a certain advisor, but I didn't get them. Not a big deal, just saying.
I was told that I "needed" to replace my engine air filter and cabin air filter in the vehicle inspection report, which I declined. However, the same report also stated that both items were replaced. It said "correction: replaced air filter" and "correction: replaced cabin air filter." I'm pretty sure they didn't do either. Obviously, I'm assuming my advisor would have told me, and I would have been charged accordingly. But they didn't tell me they did, so that was confusing.
If I needed my filters replaced, I expect a picture of how the filter looks in my vehicle inspection report. Honestly there should be pictures and video provided of the full inspection, I feel like it's not a difficult thing to do. Many other dealers do this.
My comments were erased, please have someone call me ****-****-xxxx
John was very helpful and answered all our questions even if we kept asking again. I really appreciate that he helped us with finding out about the coverage we had purchased reassuring us that we did buy extra warranty on our vehicle . I never wanted to return here for my past experience with the last person we dealt with . John made us feel welcome and again very patient making sure our vehicle was back up and running . As a parent who relies on there vehicle to run perfectly he made our life’s so much easier because of John will be back and definitely recommend with our Honda family members to come and maintenance there Vehicles here and ask for him . You guys got a good person working for your company he cares not a lot
Of people do now a days . John went above and beyond . Thank you John!!!!
Ernesto was fantastic! He was professional, friendly, provided top notch customer service & kept me updated on the status of my vehicle.
Social