Hoehn Carlsbad Cadillac Buick GMC Auto Repair Service

I believe Jay is doing everything he can to provide the best service. I am extremely disappointed with the warranty policy regarding the glow plug failures that I have had. This last failure is the third one to fail. I asked Jay why GM won't replace all as they are a known defective design, as the warranty for glow plugs has been extended to 120k mles. Every time this fails it is a huge inconvenience to have to schedule the service. I would like GMC to stand behind their commitment to customer satisfaction and allow Jay to replace the balance of these suspect parts. I want to clarify that my overall satisfaction is for Jay's performance. My satisfaction with GM has dimished signicantly due to this ongoing issue. I am afraid that after 120k miles I am going to bear the cost of replacing parts which are a factory defect.

Second time working with Dan and he goes above and beyond and are very happy with his service.

Thank you

The back up camera stopped working as soon as it arrived to our house. THE FOURTH TIME we have sent our car to you in the past 2 months for the same problem. We are questioning if you even replaced the backup camera module and just charged us for it. We will never use your services again.

You have a great team! Jay is consistently awesome

Excellent communication.

Dan did an excellent job taking care of my issue. Thank You

Great prompt service!

Need to bring car back for doors to be allign

Suggestion made for certain service is very much appreciated.

Thanks Dan. I appreciate your professionalism and communication.

Always very helpful and retuning all calls and answers would recommend highly very good service

It would be nice if Cadillac could provide some benches outside and in the breeze way waiting for Uber/Lyft and when the service crew gets your car. There is no where to sit outside. Thanks

Dan was extremely courteous and patiently explained my service options. The final charges were not anticipated but I did not feel pressured for any other reason than genuine concern for future cost savings. My car runs so smooth. Thanks to Dan and the service technicians. Elaine M

Excellent service and communication.

James was patient and very helpful, he kept me informed every step of the way as to what was the status of my vehicles repairs and getting a car for me to drive while my car was being fixed.

I am always concerned that the proper dexos2 oil for deisels is used. I only wish there was a way to verify that.

I arrived a little before my 1:30 appointment time and was greeted by name. The check-in was fast and efficient and I was shown the waiting area and offered coffee or water. My service was thoroughly explained, then completed in 20 minutes. This was my first visit to your dealership and everyone was very courteous and professional. I was very happy with the work done and the people who assisted me.

It is a very pleasant experience every time I bring the car in - great courteous service!

Good service, as usual.