Jay did a great job of communicating the status of my repair. He was very objective, helpful, and most of all professional. I look forward to continued business with the dealership.
Service was awful! Took an entire week, 7 days, to change a headlamp.
Dan is the best! Thank you!!!
Jay greeted us when we got there. We arrived early for our appointment and he took our vehicle right in.He gave us his number and offered us a ride to and from the mall.He kept us informed on the progress.We called him about a ride back to the dealership and it was done quickly. The work was done sooner than he had estimated and my vehicle was washed. Jay explained all the work that was done and was very professional and personal in the way he conducted himself with us.
Mr. Shriver has always provided excellent service. I look forward to my next visit.
I’m not satisfied with Dan’s service. He is not very friendly, he did not explained the details after work was done. I would not like to work with Dan in the future
Customer Service courtesy:
To recognize customer as they walk in the door and say
“Hello, and we’ll be with you shortly”
Keep up the Awesome Work!
James always does a great job. Always happy to see him when my truck needs service
Professional and well done
Professional employees, timely service and fair pricing
My wife and i have been working with Dan for the past year and a half... Dan has been very helpful and a true professional.
Your team has NOT fixed the problem after 3 attempts. I've a 4th appointment for 2/5. I'm requesting a NEW Cue Infotainment system as a remedy. These issues make it hard to speak well of Cadillac or tolerate such poor quality products.
Dan went above and beyond our expectations by working with the extended warranty insurance company, finding the complete set of mechanical issues that needed repair and getting us a great deal on new tires, all while keeping us comfortable for a few days with a quality rental car. Thanks, Dan! Great job.
Jay has always treated me and represented Horn GMC Buick to the highest level of professionalism. The latest issue was handled to my complete satisfaction.
As nice as your staff is, I picked your dealership since I was new in town. However it took far too long for GM to provide the parts.
You guys did an awesome job 5 stars
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