Is a wash ad vacuum usually included? It’s a nice touch
James is very professional and courteous, thanks for the great service!
Jay was super helpful and patient helping me deal with my Denali and the extended warranty people. He was great! Thanks for your help!
The website was easier to use than the last time. Great job James.
I have appreciated the service I have received over the last ten years.
Barry B
Super helpful, definitely helped me understand what repairs were needed versus recommended. Definitely coming back
Always a pleasure working with James!
A/c diagnostic machine was broken thus the testing of my failing a/c could not be completed. They had my car for 4 hours. I have approximately 30,000 miles on my car and this is the second time the a/c is acting up. And of course my warranty had run out.
I sense that the service staff is overwhelmed. It’s hard to get eye contact From them or a welcoming hello. This Is happening while the other visible staff seem to have no work. I love my car but but don’t feel the service experience is a good one.
Dan Erickson delivers an excellent service experience to me and all of his GM customers!!! He is always accommodating when my car has a service need! He is on top of what is needed to repair my car and he works hard to make sure my car is serviced promptly and correctly!!! He is super!!!????????????
Elaine
Customer service was not the best . I’ve been to multiple Cadillac dealerships throughout the US and this one needs a little bit of work . No communication on costs as I spent additional dollars for investigation work on my car, when I was there just for an oil change and to perform 3-point inspection . Arrived at 9:30am for oil change and didn’t get feedback until 3:30pm .
I like this dealership , but thinking that I might take it somewhere else from now on.
Dan always does a good job for me.
Jay is always so great to work with. He's very knowledgeable and very responsive
Very satisfied with service.
James Shriver is great! He delivers a high level of service
Perfect experience. Job well done and timely. And thanks for being safe.
Jay was great. Had to bring it in with out an appointment. Jay got me out before the weekend.
Dan was professional and communicated well. Everything got done on schedule.
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