Brandon is an excellent service advisor!!!
Nathaniel is a very good example of a gifted employee who makes it easy to understand your procedures and prices.
Service Advisor Brandon Son True Professionalism ???? Spot On Helpful Without No Doubt ?????
Morales was all of these: Late, rude, disrespectful to me (in front of other advisors and customers)) and when the car was delivered 30 minutes late covered in soap not a single apology was given
Michael Fernandez is terrific!
Appreciate the service provided. thank you
I wasn’t happy that I was not made aware that my vehicle had been damage while I left it in your care.
Jacob not only was excellent; he answered all of our questions and was very knowledgeable. He was very professional and polite. He is an asset to your Service Dept.
Mayo Morales was a bit serious and a bit monotone. I feel like he needs to “lighten up” a bit and be more relaxed. I drop off my my car due recall of work gearbox yet the technician who did the repair missed a lose electrical wire and my car had to stay overnight to fix it!
The Spanish guy who help me pull in for my appointment had a serious good attitude and right after he brought me Jacob and Jacob had a serious good customer service attitude as well. I appreciate the multipoint inspection and the feedback pictures to assure that I will need more service, at the moment it didn’t have the extra time. Service was great overall. I was in and out and didn’t even know I got a car wash so that was a plus for me.
Thank you Honda Team ???????? I will be back…..
I wanted to thank you for the outstanding service during my recent visit with Brandon Son at Irvine Norm Reeves Honda . His professionalism,efficiency , and attention to detail made the experience exceptional. I really appreciate Brandon dedication and will be happy to return for future service needs.
The gentleman Arbenz and Sean both are very nice and helpful and I appreciate their help very much. Thank you Arbenz, and Sean at service desk of Norm Reeves Honda dealer of Irvine .
We were attended with kindness and professionalism thus making our inquiry very pleasant. In addition all of those who helped us were very kind and friendly.
You got my business because of Michael, let's keep it that way.
Muy buen servicio!! Muchas gracias
Mike’s expertise, kindness, and consideration instills trust and confidence in getting my car serviced. He always goes the extra mile in finding an optimal solution for maintenance and repair. I am greatly appreciative, thank you.
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