Jacob went above and beyond to make sure I was taken care of!
Jacob was incredible! Very grateful.
Jorge was very thorough and his explanation of the charges. I especially appreciated the discounts that he offered. A job well done!
Brandon was most helpful in scheduling a diagnostic car test to find out the source of the issue during a time slot not usually available for diagnostic testing appointments.
Effective and understanding of my concern with knowledge which help solve my issue today
Jacob was excellent. He was friendly, efficient and thorough. The visit was faster than expected. I give the service call the highest marks.
Gerardo was very through and helpful and got me in and out.
He always takes good care of my car. His advice keeps my car running like new. And Kevin Meechan leads a very talented group. Thank you guys!!
Great fast and very knowledgeable technician
I was treated in an excellent manner. Jacob was very interested in knowing what my problem was, and took immediate action to fix the problem.
Great job. Fast and helpful.
Job well done. Guys were great.
Brandon is a total professional.
Very thorough and helpful above and beyond my expectations.
Great service by Brandon.
Thank you againg.
First, it took a week to get a courtesy vehicle – even after it was determined that our vehicle would be in for a long stretch. During that week, we were promised repeatedly that there was a vehicle that would be available – then suddenly when the day arrived to pick up the car there was an excuse for why it wasn't available.
Only when I turned up in person at the dealer and escalated to the service manager did I see any movement on my request – and even then, it seemed like no one was aware that I had even requested a courtesy vehicle. Mind you, I have a wife who relies on our car for transportation for work and an infant that we need to take to child care.
Second, when the repairs were in progress for our car I did not receive any regular updates. Repeatedly, my phone calls were not picked up and I was ignored by staff. I did not feel that my requests for additional information on the nature of the repairs were provided with any level of appropriate detail. Only after multiple contact attempts did I receive updates. I expect better when I've spent tens of thousands of dollars at your dealer.
Finally, when it came close to arranging pickup for our vehicle we were again met with a series of empty promises. Over and over again, we were told it would be available "tomorrow" – yet when tomorrow arrived it was further delayed. At that point, just don't even bother telling me an exact day.
Without even mentioning how unsatisfactory it is to have a key engine component fail at only 11k miles on a Honda, the service we've received at your dealer is nothing short of disappointing and disrespectful.
Mr. Morales went above and beyond to help me with my recall.
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