Excellent to work with, true professional!
Nathaniel was super helpful and informative about services. He delivered the car right on time as promised. Thank you Nathaniel. ????
My service advisor was very helpful and great to work with
I would like to acknowledge Arbenz for his professionalism, knowledge, and care for his customers. Always with a nice greeting and positive attitude. Kudos to Arbenz for his quality of service!
Nathaniel has been super supportive
Thank you so much for your support with my car yesterday
Nathaniel was very helpful.
As a loyal Honda customer, I have been extremely disappointed in Honda and NR Honda handling of the piston ring issues due to the known VCM issue. After spending $2500 for a major service AND having the misfire/spark plug replaced, NR Honda did not inform me of the known piston ring issue and let me drive off likely knowing it would again fail in months. I found this out unfortunately on a road trip with family (incl 2 young kids) where we nearly got stranded and had to rent a car to complete our vacation. When i took the car back to the dealer for the same misfire issue, I was given a $3500 bill to fix this known issue which Honda has previously settled a class action lawsuit over. NR Honda was not willing to cover the repair for this known issue nor willing to at the very least cover my out of pocket rental car costs for this whole ordeal. I am extremely disappointed in the lack of responsibility and lack of safety in this matter. I plan to take this up with Honda corporate and file a complaint/write reviews to warn other customers of these potential safety risks and costly headaches.
Nathaniel was nice and helpful.
The service schedule and time was not good.
Service advisor Mathew was really nice and Very supportive.
This was the second time i was taken care of by mr. Delano nichols. He exceeded my expectations. He is a superb service manager. He made me feel like i was his family and treated my with utmost respect. He is the reason that i will return to norm reeves and he is the reason that i will refer my family and friends to your business. He delivers high quality customer service making the customer feel safe and special. He desrves to be commended for his great service.
Arbenz: Efficient knowledgeable, and professional
Nathan was very pleasant and thorough when working w/me. Excellent job!
9:00 appt means 9:00. That doesn't mean 3.5 hours later the oil change finally becomes finished.
Alex was so knowledgeable and warm. I appreciated him explaining things to me and staying in communication with me!
Nathaniel is very helpful and professional, I am very happy with his customer service
Very nice and was very clear and concise.
Nathaniel, is a great helper, very nice demeanor and great communication and service
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