Norm Reeves Honda Superstore Irvine Auto Repair Service

They didn't check break condition

Very profess and helpful service.

Brandon was very nice. He tried to help. But your solution to the issue with my brand new car is utterly B.S. the feeling I get is because no one has a fix for my issue, they simply avoided my calls. I was communicating by text. What kind of customer service is that???? If I want a text, why not program bots to do the same thing? Honda is deflecting responsibility similar to when airlines blame weather or air traffic control for delays so that THEY do not have to compensate their customers. Same situation here. You sold me a brand new defective car. That’s another point too. The sales team was on the full court press when they were selling me the car. After the purchase I never received a thank you or any follow up. “Hows the car? What can we help you with? “. Nothing! Crickets! How do you make it right? If you want to make it right, here are two phone numbers you can reach me on. Cellphone: ****-****-xxxx or home ****-****-xxxx. Until then DO NOT send me any surveys of call me with nonsense, BS explanations that the “Honda Wi-Fi system is why your update is not working”. Please!!!

Service advisor Nathaniel Arce was thorough, cordial and very professional. He communicated clearly and I always appreciate it when I'm NOT pressured into service I don't really need and he did not do that. Great job, Nathaniel.

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Matthew was very attentive to what my car needed. He listened & provided me great service

Excellent experience

Delano was helpful and professional. My car was finished when promised and I was informed of any problem promptly

Delano is a pleasure to do business with.

He was great. I never ask for a replacement business card but his customer service was great that I asked for his business card.

Delano was very professional and provided outstandung customer service. I really appreciated everything he did to ensure I received excellent satisfaction regarding my car issues. Thank you Delano and Shawn!

I had to wait almost 2 months for a part for my truck to be fixed. My service representative was not proactive. It was only after I asked to speak to his manager that my part mysteriously was ready for installation the next day. I would not recommend your service department.

I wouldn't trust anyone else with the service for my Honda. My car continuesto run like a new one.

The service was great.

Service and communication was excellent from Arbenz regarding my issue with the Odyssey. Best Honda service center in the area.

Excellent Service

Arbenz was great. Just wish the vehicle had been washed.

Great job on warranty work.

Delano always takes care of me. I like the fact I can go directly to Delano. He got the car completed sooner than expected.

Brandon was super helper all the time. We are very happy with his performance.