We took our car and everyone was very nice and very helpful! What a great experience we had since it was our first time going there! Thank you very much for everything!
The coupons that I got in the mail were not properly applied. I thought I was robbed by not being able to use both. I received the coupons in the mail separately.
Brandon is great! Extremely friendly and knowledgeable.
Brandon Son was incredibly cordial and informative. He went out of his way to explain what services needed to be done, and even offered to replace the battery in our wanky car fob before submitting a request for a new key entirely. He was transparent and friendly and made the process of taking two cars in stress free and straightforward.
Thank you for getting my car fixed quick!
Service advisor was friendly and professional.. I was offered a car wash that I accepted and appeared on my invoice but the car was not washed.
The Service advisor was great but didn’t get the breaks inspected since I declined the tires rotation. This should be part of the basic inspection especially on B service. Thank you
I brought my car in for a recall repair. But when I came in they said it was too fast and Honda didn’t make recall kits or know if my car is affected. The service agent did a good job of explaining it. I am just frustrated that I didn’t get notified about that. I just got a notification that my car has a recall, so I scheduled an appointment. It messed up my plans for the day because my wife drove there to pick me. So then I was late for my next meeting because I had to drive home to drop my car off. So it was 2 wasted trips for gas and time for me and my wife’s car. I don’t have anything negative for the dealership or service representative. The issue is with the Honda app and the information I was given about the recall.
This is the 3rd time replacing the fuel injectors of my car. The 1st time at 35k. The 2nd time at 135k. This 3rd time happened at 154k miles. I've always brought my car in to the service center trusting that they will provide the best service and parts. The 2nd set of fuel injectors didn't even last 25k miles and Honda refused to cover any of the cost. I may have been less unsatisfied if they told us right away but we had to wait for 2 weeks for Honda's response only to find out that they are not gonna cover any of cost. I appreciate Michael help throughout this entire process but I'm definitely not satisfied with the overall experience.
Very helpful, I’m a first-time customer at Norm Reeves and a recent Orange County transplant so I appreciated the positive experience
Long was thorough and communicative. I understood what needed to be done and the cost. The work was done promptly.
Matthew was quick and efficient. Ill be back to work with him again.
Mayhieu was great. There was a slight hiccup with the service provided by the mechanic but Mayhieu handled the situation pretty well and helped with scheduling the service. .
Everything went smooth. Matthew explained everything well and provided an eta and consistently did everything in his power to make my experience great. It was.
Thank You,
Christopher K
Brandon amazing as always helping me out.
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