Norm Reeves Honda Superstore Irvine Auto Repair Service

Your service was very good and about the trade in for a bother car I dont think so because I’m gonna w 95 years old in July I may not be driving too much longer so the. Car I have now will be just fine thank you

My car was taken in same day was done an hour and a half later and my service advisor, Maiyou was wonderful! I love my Honda. Please make a plug-in hybrid ridgeline… I really want a truck…I would love to trade my car in, but I like my plug-in hybrid technology I have in my clarity.

I’m happy whit the service

Nathaniel Arce was the best! Super friendly and helpful. He will be the reason I come back for sure.

Great service !!

Thanks Arbenz for providing excellent customer service! I just had my Accord serviced last Tuesday 2/27/24 and found that the tire pressure light was on on Sat 3/2/24. I did not make an appointment and just decided to take my car in last minute after I dropped a coworker off at the dealer in the same auto center. Arbenz was able to assist me right away and all free of charge since I purchased the tires from Norm Reeves Honda just 6 months ago. Really appreciate his fast and courageous service.

Arbenz was a great help. Waiting to hear back from my insurance company when I can bring my Honda ridgeline to your dealership for windshield replacement.

Great Job Long

Excellent work done timely. Very friendly and competent seal.

Nathaniel was great help. He provided excellent customer service.

Great service! Good communication!

Brandon was phenomenal, best customer service I’ve ever had from a dealership or mechanic. Will absolutely be using you all for all my Honda needs. Thank you!!!

All good. He did a great job.

Always superb service at Honda and with Brandon. Thank you!

Nathaniel Arce is a good Service Advisor. He explained what had been done and what has to be done. I am pleased with his services. It is a good investment for Norm Reeves Honda superstore Levine Auto Center to have a good employee.

Excellent service by Nathaniel Arce! I’ll always ask for him to be my service advisor.

Very good thank you

Valet told me diagnostic charge would be applied to repair bill adding you could pay the fee today and return in 2 weeks and it would apply. SA refused to quote a price for clutch master cylinder replacement. 3 hours later he told me the diagnosis fee was not part of the repair of cost but said he would apply it to the repair. He made me pay it a long with a special order clutch slave cylinder. The final labor charge was 1.5 hours even though a SA said it .9 hours. Deceptive tactics, lies and things like that. I understand a diagnosis fee for a complaint like "my car won't start" where it could be multiple things. But in my case it was specific either the master of slave cylinder failed and the could of grabbed the part and fixed it. Instead they weren't ready (didn't have the part) and made me pay for their unready state

Brandon was courteous, friendly and profession. He told me how long the work would likely take and was spot on. You are lucky to have him on your team. Jay

Sure, no problem