Nathaniel always provides great customer service.
Always a pleasure working with him
He was very friendly and helpful and took care of my needs. Thank you.
Great experience with Delano on my latest service at norm reeves in Irvine. His honesty and kindness is much appreciated.
TPMS Light On? It came out right after I drove out few miles away from Norm Reeves. I was told the mechanic forgot to reset the lights.
The techinician in charged even went through all the services done and assured me that my car was all thoroughly checked and I was good to go, I missed my appointment in Torrance but have to driver back to Norm Reeves to find out what happened. I was told the mechanic forgot to reset the lights. Who does that? Only in this that they call Supet center. I am so disappointed.
Thank you Nathaniel and the team.
Nathaniel was fine.
What would have been nice - the car cleaned and vacuumed.
Alex was very professional and friendly. Also responsive to questions and knowledgeable.
Thanks for taking care if this quickly
Delano has been my advisor for the past 2 visits and he’s awesome! Professional and honest. I appreciate his great service!
Work was completed in a timely manner and communication was great.
Very happy with the professionalism of everyone I interacted with… left with a good impression of the dealership. Nathaniel was a pleasure to work with. Made the process very easy. Plan to return for future service or my next vehicle purchase.
Alex, is very nice and professional, but I can’t blame him , the people who work in behind they are responsible.
My car tire rotation never done. Also I bought the tire last year from Honda brand new and I only drove like 4 to 5000 miles and right now. Honda says that my tire is in yellow impossible that means the person who inspection they don’t do the right inspection, I’m assuming that even the oil or the filter never been changed they might just do reset the alert on the system .
I brought my car at 1:15 and they done with it at 4:30. Just the oil change and battery replacement but then after battery replacement, they never look into it to see the warning now the car shows battery charging problem.
I talked to Alex, he said bring it on Monday. I will bring it and I want a really honest inspection.
Arbenz Anton is very professional and knowledgeable, providing excellent customer service!
Nathaniel did a great job helping us with us what we need!
Gerardo was awesome! Whole process from when I pulled in to picking up was efficient! This experience was the best I’ve had at a Honda service center!
Brandon is exceptional. I take my car here because he's taken such great care of my car and always provides the best guidance. Thank you, Brandon!
It appeared that after changing my car’s oil and filter, the maintenance reader/reminder for oil wasn’t reset back to 100%. It’s still at the low level reading when I brought my car in for services. If I didn’t happen to check it myself, I would not know, and the maintenance reminder would give me a warning to change my oil and filter again sooner than expected !!
We were very happy with our purchasing experience. Raffy and the rest of the staff were excellent! We are enjoying our new Honda.
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