Excellent work by Alexander
He was delightful. Helpful and great attitude.
I was surprised with the cost of the overall repair. The brake rotor parts cost of $210 was per rotor, and not per axil. The rotor price was higher than other shops. So this added additional $210 to overall cost. Also, other recommended repairs are very expensive.
I just want to be clear that Mike was courteous and handled my repair great. It was the pricing structure that I was not completely satisfied.
Thanks for completing the job on the same day that I called. I appreciate your service.
Very professional and thorough. Cleaned my vehicle as well. Great service person!
Nathaniel provided outstanding service and communication. Thank you.
I pay a premium to have my car serviced by Norm Reeves and I expect them to provide premium service. When I read my service report stating the services they performed but I discover they didn't actually complete them I begin to doubt entire report. How do I know they actually replaced my brake fluid, oil filter and rotated my tires. The report states you topped off all fluids but when I check and see my windshield fluid is only 1/3 full I question what else they charged me for but didn't do. They wanted to charge me an additional $130 to change the air filter and cabin filter. After a quick check I discovered the filter parts only cost $20 and it only take about 20 minutes to swap them out. How can you justify $130 to change two filters? Your service department has loss my trust.
He quickly fixed the minor issue with the service.
Extremely personable and great service overall.
Wheel cover was half off when I got home
Nathaniel was extremely personable, eager to help, and very knowledgeable. I was very happy with him.
Mike was absolutely fantastic and very professional.
My car was taken care of and the customer service was friendly and efficient.
Norm Reeves does a great job.
Brandon did an excellent job
I liked the personal service Nathaniel provided. Spent time addressing my questions about the maintenance service needed on my car. I also appreciated he addressed me by my name. Excellent service rep. I'm a regular customer & the last couple of times I didn't feel I received the best service. Nathaniel gave me confidence to continue to be a continued customer.
Brandon provided exceptional service!
I like my advisor attention
Gerardo was fantastic, he explained everything needed for me to be comfortable with my car repair and followed up with the stats until the repair was complete. I received excellent customer service!
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