Matt, Chris and Amir are all great. I will recommend Freeway.
Amazing customer service!
I am very pleased so far with Freeway Honda. To be honest, I typically go to Autonation Costa Mesa Honda. Recently, I had a rock hit my windshield and needed a replacement. I tried going through Costa Mesa Honda, and it was a very difficult process. I tried calling ahead of time for a quote, but no one answered from their service department. They then quoted me in person $2,200 for the windshield replacement. I then scheduled to come in to get it done tomorrow and was told last minute that they didn’t have it ready. They didn’t even present a solution, such as ordering it, etc. They just said they didn’t have it and were sorry. Trying to get an appointment lined up with them was like pulling teeth.
Freeway Honda, however, has been a completely different experience. When I called today, I got a quote immediately, was immediately connected with a service advisor, and was able to put an order in for the windshield all in the same phone call.
Nice job Freeway Honda folks! Whoever answers your phones for your service department should be commended!
Saib was very helpful and informative throughout my service and gave me updates. He pointed me to a quiet area for work and kept me stocked with water while I waited. Above and beyond service!
Gracias espero que siga así el cervicio y seguiré regresando con ustedes.
Porter drove car recklessly by not coming to a complete stop before putting in reverse. He even left the car running.. as far as the service from service provider he was fine.
Highly pleased great job Michael !
Fast service and great communication
Very fast service. Worker was friendly and exceeded my expectations.
1. Get things done according to estimated time.
2. Keep professional manners.
3. Understand customer's needs.
Muy buen trabajo buena atención Muy satisfechos con el servici
100% SATISFATORY thank you good job
I had a great experience glad I switched from my other repair shop to here
Important to keep promised delivery time of vehicle. Provided complete and correct paper work. Identified additional needs of maintenance - tires change.
Well done Mr. Gonzalez. Thank you!
They were fast in servicing my car and they let me know of a recall which I was not aware of!!!
They were so nice and quick! I truly would trust this team with my car again.
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