Freeway Honda Auto Repair Service

So friendly and they told me exactly what they did. Thanks

Matthew was helpful and courteous.

Good service

promote him to management

Oscar was a pleasure to work with. He explained everything so well.

He was very nice and kept me updated on the status of my car. Great service!

Oscar always helps me every time. True definition of customer service and listening to the customer goes a long way! Thank you

She was sweet and helped with all my car service needs

Explained everything nicely and clearly

Michael was very responsive and helpful. I look forward to having Michael as our Service Advisor in the future.

Kenya was the best!!! Super helpful and so sweet. Would come back just for her!

Just for background, I had the longest week. My car got stuck in Solvang, 3 hours away from where I lived. It was the biggest challenge coming back as we had help from AAA and a truck to tow us 200 miles home. I was exhausted and scared about how much my car was going to cost and what issues may have caused this terrible experience. When I approached Michael, he was kind. The majority of the experience was great besides the beginning of it. When I mentioned my concerns about a recall my car has, after telling him my car type, he said there were no recalls for my car. He said this after typing in his computer for a bit, which was weird because I had recently got a letter about a car recall. When I mentioned I had also looked on the recall website provided and he immediately spoke about the recall issues (the fuel pump) without me having to bring it up. It made me feel like he was uninterested with my concerns and was intentionally ignoring my car issues. Despite his quick recovery (calling me about my car, being easy to contact, addressing further concerns after my car was looked at), I thought some sympathy would have gone a long way. Besides that, he was great.

Very personable and kept me included in any decisions to be made for my vehicle.

Glad to help.

Oscar once again has made the entire process easy and simple. My vehicle was running into a persistent issue and himself and Tim were able to fix the problem.

Good customer service

My service was quick, easy, and complete. I was in and out before I knew it and they fixed my vehicle. I was completely satisfied. Thank you Honda Team. ????

Thanks

Very satisfied

I am always pleased with service from Saib. He is a true professional, values my time and ensures a quality experience each and every time I take my car in.