Samuel was extremely helpful and professional. I will definitely be requesting him next time!
I appreciate David Ochoa's professionalism,expertise and advice as well as the team of technicians that work at Norm Reeves of West Covina.
The wait in line was bit long even after setting an appointment but once someone come the service was quick and not a horrible experience
Sam was wonderful. Very patient and provided with enough information to understand what was the issue. He updated me through out the day about my car.
It was great Adrain was great he was so nice and helpful and understanding when it came to my cars problem my brother has also had him and we have nothing but great things to say about Adrain I would definitely come back to norm reeves for all my service needs
You can start by giving me s refund due to your un ethical sales tactics
Service great as always always enjoy taking my car here David was top tier and excellent service rep
david was definitely very soft spoken and kind and patient. He really worked to ensure my questions were all answered, even though he was not in control to fix the sensor issue. My frustration with electric Prologue is up the roof and he was able to listen and be empathetic. He is really a gem. He never made me feel rushed or just another number.
The service was excellent, I'm satisfied.
I was late to my appointment but I still showed up and was taking in easily. They showed me everything I wanted to know. I usually take in my car and wait until the end of my day to go pick it up and not when they call me straight away. But when I do come pick it up its easy and recently have been having the same guy help me and he is just doing amazing work and answering all my questions I give him. We both like the same cars
I went in to have my battery checked because I had an alert to check battery my advisor was David Ochoa and he stated my battery would be replaced this service took place on 03/13/26.
Today is 03/16/26 and my battery is completely dead.
I called Norm Reeves in Weat Covina and my call was answered by a young lady by the name of Daisy, very poor customer service. She said advisors were out at lunch and there was no one to help me. She proceeded to say I would be placed on hold but she had “no idea for how long” and continued by stating “you should have roadside assistance and have your car towed.
This is absolutely unacceptable and poor service.
Ram provided excellent service. He was informative, he reviewed my service history and recommended only the needed service.
Thank you Ram.
Ok. I will look out for e-mail
He did excellent job. He should be rewarded for his grace attentiveness
Service was great,the gentleman who help me Javier Lopes Castro,very professional and polite..thank you again..
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