Marvin K. Brown Auto Repair Service Center

Great service

Sean Heinen is absolutely first-rate in terms of customer care and professionalism. He will always be my go to service technician. Please pass on to Sean my personal thanks for his outstanding customer service.

You are welcome.

Sean Heinen is a professional. It gets the job done.

Luis did a great job.

Best service as always.

Oscar was very attentive to my needs. Thank you!

Quick and communicative

Erick Valdez was an amazing service representative and keep me in the loop all the time with what was going on with my car the 4 days it was being repaired.

Vanessa did a great job making me feel welcome, informing me exactly what would be done to the vehicle, approximate duration and even provided a courtesy car wash! Vehicle was ready at scheduled time and I was notified. All good!

He is great—-for 25 years!

Repair completed more quickly than anticipated. Missed seein Oscar when I picked up my Acadia. Hope the medical emergency has resolved positively.

He was very quick & efficient!

The service was quicker than expected plus the staff was friendly, helpful and knowledgeable.

Thanks

I made an appointment with Grace, weeks in advance. I take the day off that day because I was going to be without a vehicle. I scheduled for an oil change, 2 new tires, a detail wash, a checkup on my a/c and my touchscreen. I get there Wednesday at 7:15, and I get told by Jason Moreno that I didn't have an appointment scheduled. He said he could squeeze in an oil change and the tires, but would have to ask about the detail wash, to see if they would be able to fit me in. I was upset, because I took the day off to make sure we had time to put some care into my vehicle. I even forgot to ask a out the A/C and my touchscreen, even though I told Grace everything I wanted done to my vehicle. Jason Moreno apologized, but it felt inadequate to me. I won't go here anymore for maintenance on my vehicle. Nothing was done to really show my they were apologetic. They got the maintenance done, and sent me on my way. Zero effort in trying to correct your mistake, or make me feel appreciated. I'll be taking my vehicle somewhere else.

Excellent service rep.

Oscar did a great job communicating and delivering. It was an easy experience. I would go back to him for service again.

Chris was very helpful and polite, he did an excellent job.

Vanessa Santiago was communicating each day and always had a positive attitude. I'm glad to have her as my service advisor.