Always kept us updated on vehicle status and had it ready and waiting outside for us upon pickup.
Jason provided excellent customer service.
Luis was very knowledgeable. Very nice , very helpful.
Sean and team provided excellent service today as always. I mistakenly showed up 1 week early for my appointment and was given the opportunity to wait in the quiet business-style room off the lobby and wait while I worked. I was given proper warning that the wait could be lengthy, but I was truly grateful that the team did their very best to get my maintenance service in. My gratitude to Sean and the team in the trenches who perhaps worked a little harder today to take care of me and my vehicle.
Good job done timely. Only thing that would have made it better a complementary wash. Thank you again!
After rotating tires.. the service tire system lights comes on = left rear= 0 pressure. When exiting the vehicle the alarm rings...??????
Excellent service as always!
Best service advisor I’ve had at any dealership—hands down. Such a contrast to my experience with other area dealers. From now on I won’t go anywhere else.
Great job on the repairs. Thanks again.
Jason is a good guy, helpful and knowledgeable. Most importantly, he’s honest with his input and responses to my questions; not sure anything else could be more important than an honest, integral person. I hope he and others like him are appreciated and well incentivized to stick around. I appreciate the free car wash too! My only encouragement is to find a way to reduce the overall timeframe for oil changes. Thanks, and i will be back to work with Jason.
Sean was great, he was straightforward and communicative. Thanks Sean!
Fast service. Receptionist was hopeful in scheduling for me. All went well.
Never loose Kevin Knepper.
He is the best! Great service always happy.
This was our first meeting with Jason as our service writer and we found him engaging knowledgeable and trustworthy, like all of the employees at Marvin K Brown.
Wait time to bring car at pickup took more than 20 minutes.
Thank you Sean, as always, you’re prompt.
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