Work completed sooner than expected. Car handles very well.
The experience in dropping my car off at the appointee time was painless and positive. Sean made sure the check in was smooth and efficient. The paperwork was correct and my car was finished as promised if not earlier.
I was very satisfied with everything.
41 days fot repair was a lot to deal with Kathleen was great and I was fortunate to have extended warranty to cover all repairs
Sean is absolutely my favorite service advisor of all time and the reason I drive all the way to MKB for service!
Oscar is the best! He’s kind and it’s a pleasure working with him. You are lucky to have him!!
Kevin Knepper is awesome and honest about the needs for our vehicle.
He is the best!!!
You had our car for two days and we’re authorized to completely do any repairs necessary. Our car came back to us with a broken front passenger door lock tha will not lock or unlock electronically. It was not that way when we brought it in. Considering the considerable cost$2500 we paid and the allegedly complete check of the vehicle your service was disappointing
Kevin us awesome!! Thank you for everything
Oscar was great. Very courteous and informative. I feel fortunate to have bought so many vehicles at MKB and will continue to do so
Oscar was very prompt with the paperwork. The service was very professional and also done in a good timely manner.
Hello,
I appreciate the kind service, from the carwash guys, Mr. Elliot to the guy that first greeted me.
Thanks again
Billy V
Oscar Is exceptional with customer service and getting everything done in a timely manner.
I am looking forward to providing feedback on my experience.
Timely and friendly service experience.
None of the estimates for the time involved nor for the price of the repairs were accurate. I have been using MKB for repairs and service for the past 11 years. During that time my Service Advisors were Larry Ramos and Corky Weeks both of whom I felt understood the repair process much better than Alicia Sanchez. I also felt that they worked hard to assure that I was given correct estimates and that the work was done on time. I felt that they acted more as advocates for me. On the other hand I felt that Alicia simply passed on information that she didn't understand. I was so displeased with the entire experience that I will likely not use MKB for any future repairs or when I purchase a new EV in a couple years.
Kathleen has provided me with outstanding costumer service! Wow!
She is fun, very competent and highly skilled. Her energy and positive approach has captivated me. I am highly satisfied with the service i was provided! Thank you for an amazing team work.
Luis give tha greatest possible service, he is very professional
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