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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4560 reviews 67%
4 star 1364 reviews 20%
3 star 186 reviews 3%
2 star 397 reviews 6%
1 star 314 reviews 5%
Review Us
Jo H.
5 out of 5
7/19/2019
Very busy place. Anthony was very nice and took good care of us!
Tavner D.
5 out of 5
7/19/2019
I am satisfied with the service given by Carlos.
Shelguan C.
5 out of 5
7/19/2019
Great service! Could use an update while waiting on vehicle to be serviced but overall great experience loved the deli was able to purchase lunch while waiting and free wifi definitely would return
Stacy W.
5 out of 5
7/19/2019
Carlos was great customer service
Sabah T.
5 out of 5
7/18/2019
Tony was very very helpful. Great service. Will recommend for others Thank you Sabah T
Barbara M.
5 out of 5
7/18/2019
Sean was excellent
Mike R.
5 out of 5
7/18/2019
I appreciate the text communication as well as the quick online pay features
Valarie K.
5 out of 5
7/18/2019
Replacement part was high. Thank you for your service ????
Bridget L.
5 out of 5
7/18/2019
Kevin is the best!!
Juan H.
1 out of 5
7/18/2019
Issues where not resolved & still got charged
MIGUEL E.
5 out of 5
7/17/2019
Good experience and attention to customer needs and concerns
ANN N.
5 out of 5
7/17/2019
I have purchased 5 cars from MKB over the years. I am happy to be back.
Mary V.
5 out of 5
7/17/2019
Tony was very helpful and answer my questions
VICTORIA F.
5 out of 5
7/17/2019
We was very helpful , a great attitude, very efficient and professional
Steven C.
5 out of 5
7/17/2019
Larry....great guy, honest...very pleased.
James G.
5 out of 5
7/17/2019
Great.
June W.
5 out of 5
7/17/2019
I have been taking my vehicle to Anthony when I purchased it at the end of 2009.. He is a very professional and dedicated person that I trust.
Susan T.
5 out of 5
7/17/2019
When I arrived at my appointment with Kevin I find out he did not come in today. Sean was nice enough to take care of me and my car needs. I am very grateful for all of his help today! He was great!
Rene G.
3 out of 5
7/17/2019
I specifically took the car to the Cadillac dealer to get diagnosed to find a leak but didn’t know the diagnosis was going to cost me $1500 so now I felt I should’ve went elsewhere
Jeff M.
3 out of 5
7/16/2019
Question was "am I 'completely' satisfied". I'm 80% satisfied, however, the original "knocking" that I brought the XTS in for is still occuring (i.e., unresolved). MKB would like to wait until it gets worse before attempting a fix. Understand this approach (I don't necessarily agree with it), but I certainly understand it and can work with it. Jeff M

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