I brought my truck in for a vibration issue back in May. Unfortunately the $314 fix didn’t solve the problem requiring this 2nd service visit. The problem was in the transmission, not the exhaust pipe as diagnosed on the 1st visit. Tony was very professional and provided excellent customer service. I’m just disappointed it wasn’t diagnosed properly by the Technician and repaired on the 1st service visit.
Excellent service, thanks to Kevin napper and the mechanics
Excellent service and everyone is beyond friendly.
Anthony is great very thorough love him
The problem was found and corrected.
I am happy to get the service at your dealer
This was to correct unacceptable work from prior service and a breakdown of quality control at MKB Cadillac. The rework and new work were totally to my satisfaction this time. Can't be happier.
Service was good but took a really long time for an oil change and to replace the battery, not sure if its because it was covered under the warranty and i didnt have to pay for the service or thats just how it is, but it took about 4-5 hours for the service. Also they didnt wash the vehicle, i have had oil changes at other gmc dealerships and they wash the vihicle with the service which was awesome.
Very good experience with Anthony. Love that you have the breakfast grill in the waiting area.
well to start off I tried numerous times to contact the dealer to get a quote on some tires and I couldn't get a honest answer. so I decided to set a appointment for a oil change only . so when I showed up I asked if a price I found for some tires could be matched . it was declined. I was not given a estimate receipt no oil change sticker was left of my windsheild . so I have to guess when my car needs to be serviced. and to top that off I get a email from you saying I never came to get my car serviced . I would think cadillac would treat their customers better but i was wrong
Always a pleasure when dealing with Mr. Greg White and his team! Anthony is no exception! The rapid service allowed me to continue my day without delay! Thank you Anthony!
Finest customer service I have ever received from a Service Dept. Dana Weeks was fantastic!
Their service is way above par!!
Carlos was very consistent with the fine customer service as provided by Merle Porter, who just retired.
Corky was great to work with everything was done in a timely manner and great communication!
Are you referring to Corky Weeks? An excellent employee. Very satisfied
Awesome experience!! A+ service from start to finish. Payment on my phone was so simple.
Jared was very professional, and kept me updated every step of the way. Will definitely use Marvin K Brown again, and not just because it’s the only Cadi dealer in San Diego.
Carlos does an exceptional job at accommodating my needs. I've had another experience with him and he provided great service.
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