Kevin was the best advisor I’ve ever had. He personally went out of his way to ensure I was taken care of.
He is very helpful and will mannered I hope all employees are like hem!
Services took too long, and they're too expensive.
No one contacted me until I walked in at the end of the day for something that could've been identified earlier. I walked out of there with the same problem I had early morning when I dropped my vehicle early morning and nothing was resolved. I lost an entire workday and few hundred dollars on basic services.
Not planning on going back!
Excelent customer service
Jared is always dependable and on point. He makes the process of servicing my vehicle very pleasant. He exceeds my expectations
I'm so happy thanks you ????????????
Kevin has been more than professional during each encounter. He is exactly how individuals in a custom service industry should treat customers.
Robert was a very pleasant person to deal with, he went out his way to accommodate me, a true professional! He now have me as a customer as long as I own my 2019 Cadillac. Thank you .
Carlos Pérez always is courteous, polite and profesional.
He is the reason that I keep coming back for service advice.
MKB should consider him an asset.
Kevin has always provided outstanding service and is always very
Helpful.
I’m so thankful to have been matched with Tony as my service advisor at Marvin K. Brown Cadillac for my car servicing needs. Tony was energetic and well versed in the service needs of my vehicle. Although my service needs were for my 2011 CTS, he treated me as if it was a 2019. I was very pleased with that. He gave me an estimated time of completion for the service and low & behold, my car was ready at that exact time! I had a wonderful Saturday morning service experience! Thanks Tony, you are a wonder & a wiz at your job!
Very pleased with the service
Excellent service. Excellent representative--Jared
I had a scheduled appointment for 10 o'clock. It is ridiculous that getting an oil change and tire rotation and brake fluid flush took nearly 3 hours. Very disappointed
Anthony was a pleasure to work with. He was super knowledgeable. He made us feel like our car was important and like he was going to personally take care of us.
Anthony was a Five Star in all directions ,I was kept up to date at all times on the progress of my car Thank You MKB once again. Best Regards. Jack C.
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