My vehicle has been excellent since the tight time that I bought it. Thank you for your excellent service. The one question I did have was as an owner of a Cadillac from your dealership am I entitled or eligible for a courtesy car when I have to wait for a two hour period, I just wanted to inquire. Thank you for your survey. Have a great night.
This was my first visit to MKB Cadillac. The issue with my brakes was fixed and my vehicle was checked out for an upcoming road trip. I will continue to have my vehicle service needs taken care of at MKB Cadillac. Kevin Neeper was very thorough and professional. Thank you.
Love my advisor Kevin Knepper
Thank you. Sean for keeping me in the loop while my vehicle was being serviced.
Carlos always gives exceptional service. Thanks Jimmy D
Overall great service and level of professionalism. Carlos continues to update me on the progress and appreciate it.
Understand AC issue is out of warranty. So far car working good.
Thanks
I will gladly give my very positive feedback as soon as I receive the survey.
My appointment for an oil change was at 8:30 am and I didn’t get my car back for over 3 hours. This was disappointing, since I had a busy day planned. I think the service center was way overbooked.
Excellent service from your team especially Anthony
being attentive to every detail!
Thank you,
Maria C
Love Kevin... but you need more people tho handle the amount of cars coming in!
Kevin was very Pleasant and and very conscientious about helping me with my car Thank you Loretta T
Thank You Service Tech Tony Bowles.
Corky always is very professional and right on it when he has my wife’s vehicle scheduled.
Service team always takes care of my vehicle needs.
Terrible customer service. Services that were promised were not performed.
Good adviser/status communications and free shuttle service.
Robert Congdon was superb. He arranged for my vehicle to be serviced and suggested additional service items that I might want to consider in the near future. In addition, he showed me a quiet spot where I could read while waiting for the service to be completed. His attention to my needs was exemplary in every way. The entire service experience was easy, pleasant, and efficient.
-- Jack D
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