Oscar provided too class service.
A special thank you to Sean. He answers all my questions and is very patient and nice. Thanks again.
Kathleen has been great! ????????
Kathleen is the best and so is all of your service department.
Professional and courteous....
As always Sean did a great job. Thank you
Luis was fast and very helpful! Great experience
Kathleen was not honest with me in regards to the status of my vehicle. I dropped off my car Friday morning with request of oil change, 2 recalls, faulty floor divid, rattle in dash etc.
After 10 days, the only item that was completed was and oil change.
Sean made sure I was completely informed about everything that was going on.
Yes. Wonderful customer service by Kathleen!!????
Luis was awesome your costumer service was off the charts that was my first time at mkb thank you for all you did God bless you
I left my car at 8:00am to get an oil change and never got a call for when my car was ready. I ended up calling at 4:15 and it was ready and I ended up picking it up at around 5:15 after sitting in rush hour traffic. What a joke that it takes an entire day for an oil change. Never again!!
I believe that I was truly taken advantage of.
Thank you for the great experiance.
Called 1/23 to say we needed rekeying. Brought it in on the 25th. Asked to have it back by the morning on Monday 1/30 which I was told no problem since MKB is closed Sunday that realistically meant end of day Saturday 1/28.
Locksmith didn’t even come look at the truck until Monday 1/30. I finally got the truck back Thursday 2/2.
When I talked with the manager he said “nothing out of the ordinary” with that timeline and basically said “I don’t care about your business anymore or business from anyone that you know”
Brutal
This went very smoothly. Alicia was very helpful and professional. Much better than my previous service experience.
Friendly and diligent - work performed promptly. Well done guys thank you
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