Marvin K. Brown Auto Repair Service Center

Luis castelan was outstanding with up to date info on my pov

Keep up the good works!!!!

Kevin is committed to customer service it’s a pleasure doing business with him.

Walk me through everything and made my ma

I was never notified that the prepaid ordered parts had arrived?

Sean kept me updated and took v good care of the service. Car seems good, thanks.

No courtesy car wash

Excellent. Great communication and speedy service. Top notch. Thanks

A car detail would have been nice. Maybe I was supposed to request.

Kevin is the best. He always does a great job with our car.

Kevin was my service representative and was very professional and courteous, as were all the associates. I do mis Anthony who has been my service rep for the las 9 years who has since retired. My only comment is that I usually have my car washed upon completion of service; however this was not offered until I requested it. I had to wait an additional 15 minutes for this to be completed. I also paid for my services in advance via app; however I still has to wait 20 minutes to get assistance in retrieving my keys and still had to sign paperwork. The app made no difference in me having to wait which is not adhering to the marketing that states “save time”. I would also like to comment that the bulb for my Driver side head lamp was not in stock this it took 1.5 days for my service since the bulb had to be ordered from Los Angeles. Is this due to poor parts management? The cost of this was also outrageous. I had to spend money on a share ride - Uber- to return to MKB to retrieve my vehicle the following day, $42.00. I was not expecting to leave my vehicle over night.

Someone went into my wife’s wallet and stole approximately $380. This is the second time some was stolen from us at this dealership. It’s really unfortunate and I hope anyone else has not had to experience this.

Very friendly and makes the customer feel valued.

Kevin is great. But I’d rather deal with a cashier than have to punch in all the credit info on my cell phone’s tiny keyboard. A real pain for an 80 year old. E mail would be better than texting

Robert did an excellent job.

Robert is very professional and courteous. I always enjoy interacting with him!

Always a pleasure, as Sean provides great customer service.

Very happy with service.

Very courteous & helpful

Jared always brings professionalism with a bit of humor ~ a perfect combo.