Answering system program very difficult to navigate too much A.I. please rethink.
Jared was thorough, friendly and efficient.
My truck was supposed to be washed and was not
Luis was very professional, courteous and well knowledge of his craft.
Jared is awesome. Takes care of the customer. Explains what’s coming. And is friendly and professional
Having Sean as my advisor is great. He actually spends the time to explain in detail what was wrong and what was fixed. Hopefully I won't have to return anytime soon thank you
Completely satisfied from the service man to the lady in the cashiers office.excellent representative of MKB
MKB wasted a lot of my time and money. After charging me thousands of dollars for repairs. my car was returned to me leaking fluid and not running
Sean Heinen is very professional he really take care of us from the start.
he made sure we have a service to go home until the car is ready to pick up.
I admire his professionalism.
Luis es una persona muy atenta me gusta mucho como nos atiende
Rob was great as usual, thanks !
The tech left my oil plug off not even hand tight. So I caught it because I had a puddle of oil under my truck. I called Robert and told him I’m gonna make sure I can tighten it and check the oil level to see if Safe to drive. He said he would call me back in 10 mins. I checked the plug and it wasn’t even finger tight. I tightened it and checked level still over half way up stick. Waited 20 mins and Robert didn’t call back. I went to dealership. He brought it back and apologized. Explained. With Jake the frustration to get someone on the phone with an emergency like this. He was also apologetic. I haven’t been able to talk to Greg as I work during the week and no manager is avail on Saturday.
Luis displayed excellence in all ways. Thank you.
Outstanding service for my Cadillac. Luis Castelar is outstanding.
Job well done, he kept me informed and update with everything on my car before proceeding.
Kevin Knepper is always courteous and helpful!
Thanks for a job well done. Sean did a great job keeping us informed.
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