My other car is done within a specific amount of time but my gmc takes multiple days and there are no rides home or loaner cars. My other car is usually an hour max 3 for a big service.
It was my first visit to this GMC location. I was treated kindly and professionally,
Kevin is a very nice person. I liked the way he helped me out today. 5 ?? ?? ?? ?? ?? for Kevin knepper
Professional and courteous. Thank you!
Kevin Knepper has been our Service Writer for almost 15 years,excellent customer service, we always feel like part of the MKB family. Thank You..
My car was filthy when I picked it up.
Outstanding service. Luis was a consummate professional.
11/10.
Sean always provides superior quality service!
Jared was a complete professional. Very informative, courteous & helpful. He took his time explaining how to use my GMC reward points. I arrived without an appointment & he got me in & out as he promised. This was my first time going to MKB & it will not be my last. Thank you Jared!!!
Great mechanic and order writer
So I appreciate the fact he got me in and worked on my vehicle but as far as customer service this was atrocious. You had my car 4 days and I did 3/4 of the contact to see where I was with my vehicle. I even showed up to check on the status because no one including my service writer answered the phone. I will NEVER come to this place again and I will let everyone I know including my social media know to steer clear from this business.
Process went as planned . Looking forward to a timely response to my inquiry.
This is our 2nd experience with the MKB Cadillac Service Department. Jared and his entire team have gone above and beyond both times. Not only did Jared handle all of our repair requests in a timely & professional manner, but his communication was frequent and proactive throughout the entire process. We have purchased certified pre-owned vehicles from other dealerships in the past but the customer service experience from Marvin K Brown Cadillac far surpassed them all. We will be customers for life. Thank you for everything!
Very good service and Luis have a lot costumer service thanks for your attention
Knowledgeable, easy to work with.
Kevin & his team always provide excellent service!
Yes. U guys did a great job! It was simple and easy. Thanks so much !
Luis was very knowledgeable and friendly. He took his time to explain everything to me. He answered my questions and stayed in contact. I am glad he is in the service department.
Always great working with Sean. Even though he's really busy he's still attentive to your needs and keeps contact.
The service center is too busy. Need more people
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