Erik was great. Not his fault no loaner vehicles were available. But not having a car from 1000-4:00 was a huge inconvenience for me.
People are super helpful all the time
Jared is the best ever! He’s incredibly helpful and professional in expediting the service experience.
Jared is very professional and attentive to the customer
Oscar was amazing. We love working with him!
I was given an approximate time for my oil change . Unfortunately it took twice as long. It would be helpful if the staff would communicate why it was taking so long. I just was sitting there waiting not knowing that I had a nail in my tire. If that was communicated I probably wouldn’t have been upset for it taking twice as long as they quoted.
Thank you for your excellent service!
We will be back and ask for Oscar!
First time I was assigned Kevin as my service advisor. He was very courteous and helpful. Will be asking for Jevin again.
Luis took care of my brand-new-to-me Denali. There was an issue with the video display and so far the issue hasn’t come back. My vehicle was at the Service Department for a few days and Luis provided me with daily updates, which I appreciated.
Luis is always great. He’s kind and trustworthy and I don’t take my vehicle to anyone else.
Kept me up to date on progress.
Oscar was friendly and professional. Great service and reasonable wait
Oscar has always been very detailed in explaining the vehicle, the warranty information and the costs. He also does his best to get things done in a timely manner. He knows his job and does it well.
The cause of the CEL was not investigated and it returned. My new car has been in another service department since Monday and the cause of continuous CELs has yet to be resolved.
We are completely happy with Kevin, over the past
Years he has been wonderful. He's very professional
and knows his clients.
We we're dissatisfied with our initial visit that the
Mechanics didn't catch the problem and we had to
return for an additional cost of more than $900 after
spending $1000 plus on the first visit. We wish the
Mechanics would have been more throughal in looking
for problems.
Kevin is the best!!!
Thank you
John & Terry Lewis
Thank you Chris for the extra steps you did to expedite the service done on my car. I had prepared myself to be at MKB for a couple of hours. It was a pleasant surprise when the job was completed in half the time. Thank you!
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