Marvin K. BROWN, exceeds the highest customer service. They are awesome!
Sean paid attention to every detail
All is good here on the home front ????
Mr. Knepper’s costumer service and professionalism was extremely appreciated. He really made me feel like I was important. Thank you Kevin!
Knowledgeable and welcoming. Explained what services I should consider as well as the services I had brought me to MKB
Oscar Monroy has by far been the BEST Service Advisor that I have dealt with at MKB. He has excellent communication skills and always made sure I knew what was going on with my car repair. I will continue to bring my Escalade for serving at MKB and only ask for Oscar. I had one other advisor that I dealt with and he could learn from Oscar about customer service and how to interact with customers. Oscar is very professional and courteous and made me feel like I was his only client even though I know I wasn’t. He made the situation of getting my new engine from a nightmare to a breeze. I knew I was in good hands with Oscar and the whole process was as stressless as it could be. I trusted Oscar and knew he would get the repair done. Icing on the cake I got my Escalade back two days ahead of what he anticipated. Oscar is a true asset to the MKB Service Dept.
It took longer than expected… however I was finished in the nic of time to make my 12:00 appt. all my settings were off and I still need to figure out how to clear the “oil time..100%” off my dash. Not sure why my radio had a new setting…. I was there for an oil change..?
Sean was prompt, thorough, precise, and professional. I really enjoyed working with him. Completely satisfied with his excellent service.
Luis and Jared are professionals. Great service and personality. Your service flows to perfection with the extra employees to help the service advisor 7
Sean is very attentive and helpful, excellent in his job but the cashiers are not, one is always on the phone laughing every time I go and the other takes a lot of time with each customer, I always have to wait too long
this time Sean helped me to give me my car
I came for an oil change and to fix a door lock. My usual service guy Anthony retired and Erick stepped up and took care of vehicle with professional standards.
Awesome service as always, Luis was great ???????? Great costumer service??????????
Kevin is the greatest service mgr
Sean , was very helpful !
I appreciated his help!
Quick and efficient team. Luis was very attentive and professional. excelent service
Excellent service. Excellent service representatives, and valets.
Oscar Monroy will be my service writer .
Service agent was on point and an all over great agent
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